Bookings Officer

8 hours ago

Elizabeth Vale, South Australia GenesisCare Full time
About the Role

We are seeking a highly organized and detail-oriented Bookings Clerk to join our GenesisCare team. As a key member of our administrative team, you will be responsible for ensuring seamless patient experiences through efficient scheduling and coordination of treatments.

Key Responsibilities
  • Action SIM booking requests for all sites in SA within desired KPIs.
  • Spread treatment appointments across the week for all treatment machines.
  • Attend to and action patient/RO/treatment staff requests in a timely manner.
  • Ensure a high level of patient service is provided, including meeting patient needs, maintaining patient service levels, and monitoring and reacting to patient feedback.
  • Respond to and resolve issues and provide a prompt service in line with expectations.
  • Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.
  • Book and confirm patients for Planning CT, Treatment, Nursing Review, Procedures, and Consultations.
  • Have accurate and timely data entry into medical record system Mosaiq.
  • Maintain appointment diaries and take initiative to ensure sessions are fully booked.
  • Incoming call management, timely response to messages, and answering of calls.
  • Participate in the identification and implementation of service improvement initiatives.
  • Work co-operatively within a multidisciplinary team, exchange information, and assist other team members to achieve team objectives and work outcomes.
Requirements
  • Demonstrated ability in an administrative role within a busy, customer-focused environment, medical preferred.
  • Ability to understand and anticipate patient needs & expectations.
  • Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
  • Handle and resolve urgent matters and time-critical medical appointments.
  • Proven experience to work effectively both independently and in a team environment.
  • Strong knowledge of patient billing systems and related Medicare funding mechanisms.
  • Ability to use clinical administration systems, as well as Microsoft Office software.
  • Collaborative approach in working with the wider Administration team and other internal customers, in line with the organization's values.
  • Flexible approach to work and ability to travel between sites if required.
About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is an Equal Opportunity Employer.

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