Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at BOQ. As the first point of contact in the Branch, you will be responsible for providing exceptional customer service to our customer network.
Key Responsibilities:
- Deliver outstanding customer service through various channels, including face-to-face, phone, and digital interactions.
- Develop and maintain strong relationships with internal and external customers by providing information on BOQ's products and services.
- Contribute to achieving branch success by working collaboratively with the team to meet sales and service targets.
- Perform teller duties, including general enquiries, account opening/closing, deposits, and withdrawals.
- Initiate quality conversations with customers through floor walking and proactive engagement.
- Book interviews and conduct outbound calling to maintain and build customer relationships.
- Maintain the ATM and perform daily cash management tasks, including ATM services and Travelex.
- Manage stationery orders and maintain a strong focus on compliance.
About You
We are looking for an experienced Customer Service Officer with outstanding customer service and excellent communication skills. You will thrive in this environment by demonstrating:
- A commitment to delivering exceptional customer experiences.
- A willingness to go above and beyond for customers and colleagues.
- A driven approach to taking a personalized approach with every customer interaction.
- A 'can-do' attitude to all aspects of the role.
- The ability to learn and confidently use a number of technical financial systems.
About BOQ
BOQ Group is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands, including Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, share a goal to build social capital through banking. We foster a workspace that values and leverages difference, creating new possibilities for our people and customers.
Our Perks
We offer a range of benefits to support your career and well-being, including:
- Flexible working arrangements.
- Discounted financial products.
- Salary sacrificing options.
- Paid parental leave with no minimum.
- Purchase annual leave.
- Discounted private health insurance plan.
- Employee Assistance Program (EAP).
- Access to employee network groups focused on diversity and inclusion.
-
Customer Service Representative
2 months ago
Canning Vale, Western Australia BOQ Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at BOQ. As a key member of our branch, you will be responsible for providing exceptional customer service to our clients, developing and maintaining strong relationships, and contributing to the success of our team.Key ResponsibilitiesTeller...
-
Customer Service Representative
2 months ago
Canning Vale, Western Australia APM Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at APM. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients and their families.Key ResponsibilitiesProvide professional, friendly, and timely support to clients via various...
-
Customer Sales Representative
1 month ago
Canning Vale, Western Australia Capral Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Representative. In this role, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesEntering sales orders and managing customer inquiriesProviding technical and product support...
-
Customer Sales Representative
4 weeks ago
Canning Vale, Western Australia Capral Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEnter sales orders and process customer inquiriesProvide technical and product...
-
Customer Service Representative
4 weeks ago
Canning Vale, Western Australia Bank of Queensland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at Bank of Queensland. As a key member of our branch team, you will be responsible for providing exceptional customer service to our customers, responding to their queries, and resolving any issues in a timely and professional...
-
Customer Service Representative
3 weeks ago
Canning Vale, Western Australia Bank of Queensland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Officer to join our team at the Bank of Queensland. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network, developing and maintaining strong relationships with internal and external customers.Key...
-
Customer Sales Representative
2 weeks ago
Canning Vale, Western Australia Capral Full timeAbout the RoleWe are seeking a highly motivated Customer Sales Representative to join our dynamic team at Capral Ltd. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.Key ResponsibilitiesEntering sales orders and managing customer inquiriesProviding technical and product support...
-
Customer Service Representative
1 month ago
Canning Vale, Western Australia Bank of Queensland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Officer to join our team at the Bank of Queensland.As a key member of our branch team, you will be responsible for providing exceptional customer service to our customers, developing and maintaining strong relationships with internal and external stakeholders, and...
-
Customer Service Representative
2 months ago
Canning Vale, Western Australia BOQ Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Officer to join our team at the Bank of Queensland. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network, developing and maintaining strong relationships with internal and external customers.Key...
-
Customer Service Representative
2 months ago
Canning Vale, Western Australia BOQ Full time{"About the Role": "Are you passionate about delivering exceptional customer experiences and working in a dynamic team environment?As a Customer Service Officer at BOQ, you will be the first point of contact for our customers, providing personalized support and guidance on our products and services.You will have the opportunity to develop and maintain strong...
-
Customer Service Representative
2 months ago
Canning Vale, Western Australia BOQ Full time{"About the Role": "Are you passionate about delivering exceptional customer experiences and working in a dynamic team environment?As a Customer Service Officer at BOQ, you will be the first point of contact for our customers, providing personalized support and guidance on our products and services.You will have the opportunity to develop and maintain strong...
-
Customer Service Representative
2 months ago
Canning Vale, Western Australia BOQ Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Officer to join our team at BOQ. As the first point of contact in the Branch, you will be responsible for providing exceptional customer service to our customer network.Key Responsibilities:Provide general enquiries, account opening/closing, deposits, and withdrawals to...
-
Customer Service Representative
4 days ago
Canning Vale, Western Australia Bank of Queensland Full time**About the Role**We are seeking an experienced Customer Service Officer to join our Canning Vale team at Bank of Queensland. As the first point of contact in the branch, you will provide exceptional customer service to our network, developing and maintaining strong relationships with internal and external customers.**Key Responsibilities**Perform teller...
-
Customer Service Representative
4 weeks ago
Canning Vale, Western Australia APM Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our team at MyIntegra, part of the APM Group. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries...
-
Customer Service Representative
1 month ago
Canning Vale, Western Australia APM Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our team at MyIntegra, part of the APM Group. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients, ensuring their needs are met, and their experiences are positive.Key ResponsibilitiesRespond...
-
Customer Service Representative
7 days ago
Canning Vale, Western Australia Reece Group Full timeAbout the RoleWe are seeking a skilled and customer-focused individual to join our team as a Delivery Driver/Trade Counter Assistant at Canning Vale. As part of the ReFire team, you will play a vital role in delivering products and providing exceptional customer service to our clients.Your Day-to-DayA typical day will involve:Providing excellent customer...
-
Customer Service Representative
4 weeks ago
Canning Vale, Western Australia APM Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our team at MyIntegra, part of the APM Group. As a key member of our customer service team, you will play a vital role in delivering exceptional support to our clients, helping them to achieve their goals and live independent and fulfilling lives.Key...
-
Customer Service Representative
2 months ago
Canning Vale, Western Australia APM Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our team at MyIntegra, part of the APM Group. As a key member of our customer service team, you will play a vital role in delivering exceptional support to our clients, helping them to achieve their goals and live independent and fulfilling lives.Key...
-
Customer Service Representative
4 days ago
Canning Vale, Western Australia APM Full timeAbout the RoleMyIntegra is seeking a Customer Service Specialist to join our team. In this role, you will provide exceptional customer service to people with disability, their families, and carers.Respond to customer inquiries via phone, email, web chat, and SMS in a professional, friendly, and timely mannerExplain the benefits of Plan Management and NDIS...
-
Customer Service Representative
3 weeks ago
Canning Vale, Western Australia APM Full timeAbout the RoleMyIntegra is seeking a highly skilled and empathetic Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, responding to their inquiries, and resolving any issues they may encounter.Key ResponsibilitiesRespond to customer inquiries...
