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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at the Bank of Queensland. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network, developing and maintaining strong relationships with internal and external customers.
Key Responsibilities:
- Deliver excellent customer service through teller duties, including general enquiries, account opening/closing, deposits, and withdrawals.
- Engage in floor walking and initiate quality conversations with customers to build relationships and promote BOQ's products and services.
- Book interviews and conduct inbound and outbound calling to maintain and build customer relationships.
- Perform daily maintenance of the ATM and manage cash effectively.
- Ensure strong focus on compliance and adhere to BOQ's policies and procedures.
About You
We are looking for an experienced Customer Service Officer with outstanding customer service and excellent communication skills. You will thrive in this environment by demonstrating:
- A collaborative team player with a willingness to go above and beyond for customers and colleagues.
- A driven individual who takes a personalized approach with every customer interaction.
- A "can-do" attitude and ability to learn and confidently use technical financial systems.
About BOQ Group
BOQ Group is a unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services for customers and employees. We value diversity and inclusivity, and our family of brands (Bank of Queensland, ME Bank, Virgin Money Australia, BOQ Specialist) share a goal to build social capital through banking.
Our Perks
We offer a range of benefits, including flexible working arrangements, discounted financial products, salary sacrificing options, and a commitment to diversity and inclusion. Join our team and be part of a workplace that values and leverages difference and creates new possibilities.
