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Service Excellence Lead
3 weeks ago
As a Customer Service Team Leader, you will play a pivotal role in driving exceptional customer experiences across Australia.
- Lead and mentor a team of representatives to deliver outstanding service quality.
- Manage escalated issues with professionalism and empathy, ensuring seamless resolution.
- Monitor service levels and drive continuous improvement in customer satisfaction.
- Minimum 5 years' experience in customer service and leadership roles.
- Preferred experience within the automotive industry, leveraging knowledge and expertise.
- Strong communication and conflict resolution skills, with an empathetic approach.
- Ability to manage multiple priorities in a fast-paced environment.
Join our forward-thinking global brand committed to innovation, excellence, and customer satisfaction.
We offer a dynamic work environment, hybrid working arrangements, access to health and wellbeing programs, a vibrant office culture, and career development opportunities.
