Customer Service Excellence Lead

5 days ago

Sydney, New South Wales, Australia beBeeCustomerFocused Full time $120,000 - $150,000
Job Overview

The Customer Service Manager plays a pivotal role in driving customer service excellence, leading teams to deliver outstanding results and achieve strong financial performance.

About the Role:
  • Lead daily operations to drive customer satisfaction and financial performance by maximising team productivity and fostering a high-performance culture.
  • Inspire and develop your team through effective coaching, feedback, and recognition, empowering them to become leaders in retail management.
  • Spend quality time on the floor to lead by example and gain valuable customer insights, driving customer-centric decision-making.
About You:
  • Prior experience as a Retail Manager or Area Manager is ideal, preferably in Retail or Department Store environments.
  • Demonstrate strong people leadership skills with a collaborative approach, driving team performance and meeting key performance indicators (KPIs).
  • Showcase superior customer service skills and commercial acumen, with excellent time management and prioritisation abilities.
Key Skills:
  • Customer-focused leadership
  • Team development and empowerment
  • Performance-driven culture
  • Commercial acumen
  • Time management
Benefits:

This role offers a challenging and rewarding opportunity for growth and development, with opportunities for professional advancement and career progression.

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