Service Excellence Lead

1 week ago

Sydney, New South Wales, Australia beBeeExcellence Full time $100,000 - $140,000

About the Role

As a Service Excellence Lead, you will play a pivotal role in ensuring that our Managed Service customers receive exceptional delivery and support.

You will work closely with our Managed Services Team, Account Team, and end customer to guarantee that agreed service levels are consistently met, service delivery improvements are ongoing, and relationships are maintained at all levels.

Main Responsibilities:

  • Building and maintaining successful relationships with the customer and internal teams is key to success. Designs, implements, and maintains organizational programs in support of corporate strategy.
  • Ensuring contractual SLAs/SLOs are being met and maintained by collaborating with cross-functional teams.
  • Liaising/Communicating with the customer and wider account team during high severity incidents to ensure timely resolution.

Key Skills:

  • Excellent communication and interpersonal skills to foster strong relationships with customers and internal stakeholders.
  • Able to drive continuous service improvement initiatives and identify areas for growth.
  • Proven experience in managing multiple priorities and meeting deadlines in a fast-paced environment.

Benefits:

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package.

What We Offer:

In addition to a competitive salary and benefits package, we offer a range of perks and incentives to support your well-being and professional growth.

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