Customer Service Excellence Lead

1 day ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $120,000

Are you a seasoned leader with a passion for delivering exceptional customer experiences?

This is an exciting opportunity to join our team as a Customer Service Excellence Lead.

In this key role, you'll lead a high-performing customer service team, overseeing the entire order journey and collaborating across the business to drive customer satisfaction.

You'll be responsible for leading by example, mentoring and developing your team members, and driving commercial results through proactive order management and delivery coordination.

To succeed in this role, you'll need:

  • Minimum 5 years' experience in a similar leadership position, preferably within a fast-paced, customer-focused environment
  • Proven leadership skills with experience managing and developing teams
  • Strong CRM knowledge and ERP experience
  • Advanced Excel skills and attention to detail in data entry
  • Excellent communication, planning, and problem-solving abilities

The ideal candidate will have a proven track record of driving business growth through customer-centric initiatives and building strong relationships with customers.

This is a fantastic opportunity to join a dynamic team and make a real impact on customer satisfaction. If you're a motivated and experienced leader looking for a new challenge, please apply today.

Key Responsibilities Include

  1. Leading and mentoring a team of customer service representatives
  2. Driving commercial results through proactive order management and delivery coordination
  3. Ensuring order accuracy and managing credits, returns, and stock procurement
  4. Producing and analyzing reports on sales history, invoicing forecasts, trends, and order status
  5. Building strong relationships with customers and handling feedback professionally
  6. Driving process improvements to enhance service levels and reduce costs

Qualifications & Experience

  • Minimum 5 years' experience in a similar leadership position, preferably within a fast-paced, customer-focused environment
  • Proven leadership skills with experience managing and developing teams
  • Strong CRM knowledge and ERP experience
  • Advanced Excel skills and attention to detail in data entry
  • Excellent communication, planning, and problem-solving abilities

Benefits

This is a fantastic opportunity to join a dynamic team and make a real impact on customer satisfaction. You'll have the chance to work with a talented team, develop your skills, and take on new challenges.

Others

We're committed to providing a supportive and inclusive work environment that encourages collaboration, creativity, and innovation.

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