Service Excellence Lead

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $106,025 - $117,363

**Job Summary**

We are seeking an experienced professional to lead our team in delivering exceptional service to our customers. As a Service Excellence Lead, you will be responsible for developing and implementing strategies to improve our customer service standards and ensuring that our team is equipped to provide high-quality support.

Main Responsibilities:

  • To develop and implement customer service standards and procedures that meet the needs of our customers.
  • To train and coach our team members to ensure they have the skills and knowledge required to deliver excellent customer service.
  • To identify areas for improvement and develop plans to address these issues.
  • To collaborate with other teams to ensure seamless communication and delivery of services.

About You:

  • You have experience in leading a team and developing strategies to improve customer service standards.
  • You possess excellent communication and interpersonal skills, with the ability to work effectively with colleagues, customers, and external stakeholders.
  • You are passionate about delivering exceptional customer experiences and are committed to continuous improvement.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.

Join us and contribute to delivering outstanding customer service

Essential Requirements:

  • Tertiary qualifications and/or demonstrated equivalent industry or professional experience.
  • Experience in leading a team and developing strategies to improve customer service standards.
  • Excellent communication and interpersonal skills.

How to Apply:

  • Attach a resume (max. five pages).
  • Attach a cover letter (max. two pages) addressing the essential requirements of the role.
  • Provide a response to the targeted questions below when prompted within the application form (300 words each).

Targeted Questions:

- Using an example of a team/unit plan that you have developed.

,

For more information about the position, view the role description.

  • Service Excellence Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $47,520 - $99,440

    Customer Service Team Lead PositionWe are seeking a highly skilled and experienced Customer Service Team Lead to join our Home and Community Services team in Sydney.Key Responsibilities:Leverage expertise to manage the Customer Service Team, ensuring exceptional client satisfaction and high-quality service delivery.Cultivate skills and knowledge within the...

  • Service Excellence Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $110,000

    Customer Service ManagerWe are seeking an exceptional leader to champion service excellence and drive customer satisfaction.The successful candidate will be responsible for leading teams to deliver outstanding customer experiences through superb store standards in Food Safety, Safety and Merchandising Standards.This includes:Leading teams to put team and...

  • IT Service Excellence Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeService Full time $120,000 - $130,000

    Job DescriptionWe are seeking an experienced Service Management Professional to drive the development and maturity of our IT Service Management processes. As a key member of our IT service management team, you will be responsible for leading the implementation and adoption of industry best practices across all IT services.Key Responsibilities:Develop and...

  • Service Excellence Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeExcellence Full time $100,000 - $140,000

    About the RoleAs a Service Excellence Lead, you will play a pivotal role in ensuring that our Managed Service customers receive exceptional delivery and support.You will work closely with our Managed Services Team, Account Team, and end customer to guarantee that agreed service levels are consistently met, service delivery improvements are ongoing, and...

  • Service Excellence Lead

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomerCentric Full time $80,000 - $150,000

    Job DescriptionWe are seeking a highly skilled Regional Service Manager to join our team. The successful candidate will be based in our Sydney office at Macquarie Park and will play a key role in supporting our upcoming New Brand.This is an exciting opportunity for a results-driven professional who is passionate about delivering exceptional customer service...

  • Excellence in Service Delivery Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $110,000

    Job Title: Service Delivery Excellence LeadAs a Service Delivery Excellence Lead, you will be responsible for overseeing the performance of our service desk team. This includes managing customer expectations and supporting the career growth of your team members.The key responsibilities of this role include:Ensuring accurate and timely ticket resolution by...

  • Customer Service Excellence Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $120,000

    Are you a seasoned leader with a passion for delivering exceptional customer experiences?This is an exciting opportunity to join our team as a Customer Service Excellence Lead.In this key role, you'll lead a high-performing customer service team, overseeing the entire order journey and collaborating across the business to drive customer satisfaction.You'll...

  • Service Delivery Excellence Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeServicedelivery Full time $96,000 - $144,000

    Job Summary:We are seeking a highly skilled Service Delivery Excellence Lead to join our team in Sydney. As an industry leader, we continue to push boundaries and redefine how we use buildings for life, work, and play.The future of work is about flexibility and collaboration, and at our organization, we value innovative working cultures where we focus on...

  • Customer Service Excellence Lead

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerFocused Full time $120,000 - $150,000

    Job OverviewThe Customer Service Manager plays a pivotal role in driving customer service excellence, leading teams to deliver outstanding results and achieve strong financial performance.About the Role:Lead daily operations to drive customer satisfaction and financial performance by maximising team productivity and fostering a high-performance...

  • Excellence in Service Management Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeExperience Full time $110,000 - $140,000

    Service Management Excellence LeadWe are seeking a highly skilled professional to drive our success in service management and user experience.About the RoleThis is an exciting opportunity for an experienced Service Manager to join our Digital Workplace team. As part of this role, you will be responsible for ensuring an outstanding personal computing...