Service Excellence Lead

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $110,000
Customer Service Manager

We are seeking an exceptional leader to champion service excellence and drive customer satisfaction.

The successful candidate will be responsible for leading teams to deliver outstanding customer experiences through superb store standards in Food Safety, Safety and Merchandising Standards.

This includes:

  • Leading teams to put team and customers first through the day-to-day management of a supermarket front end
  • Promoting an environment that excels in customer service and reduced wait times
  • Coaching teams to deliver great shopping experiences
  • Delivering key performance metrics and targets across the Customer Service Team
  • Reviewing and planning for sales and seasonal events to maximise opportunity and meet customer expectations

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. Our company culture is built on teamwork, respect and open communication.

To succeed in this role, you will need:

  • Ability to listen and learn and show genuine care for both team and customers
  • Believes in always doing the right thing
  • Works collaboratively end to end as one team
  • Ability to work in a fast-paced & complex environment
  • Drive to coach and develop large teams to deliver great results

We're committed to creating a workplace where our team members feel valued, respected and empowered.

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