Strategic Customer Success Partner

21 hours ago


Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full time
Company Overview

309 FLSmidth Pty. Ltd. is a global leader in delivering sustainable technologies and solutions to the cement and mining industries. With a rich history dating back to 1882, we have successfully operated within a global environment, driven by our mission to enable our customers to produce the materials needed for a better future.

Salary & Benefits

We offer a competitive remuneration package, including a base salary of approximately AU$110,000 per annum, plus superannuation and other benefits. Our employees enjoy a work-life balance with flexible working hours, enabling them to focus on their professional and personal priorities. We also provide access to salary packaging options, allowing you to maximize your after-tax income.

Job Description

We are seeking an experienced Account Manager to join our team as a Strategic Customer Success Partner. This role will be responsible for managing, maintaining, and growing existing strategic and critical relationships with our top-tier customers at nominated customer sites.

The successful candidate will serve as our primary point of contact for the customer site(s), responsible for attaining and promoting the voice of the customer within our organization and selling all Service Business Line offerings to protect our existing revenue and install base.

This role focuses on developing strong relationships with key customer stakeholders, understanding their specific needs, and developing and implementing sales strategies to increase market share and ensure that our products and services meet their requirements.

Required Skills and Qualifications
  • Ability to develop relationships and establish credibility both internally and externally, with a solid understanding of sales principles and customer service practices.
  • Experience in Account Management within Mining, Heavy machinery, Fixed Plant Assets, or similar is preferred.
  • Good knowledge or experience in mining or mineral processing operations and equipment, and an understanding of where our products fit.
  • Good oral, written, and interpersonal communication skills for effective interactions with customers, internal stakeholders, and team members.
  • Proficiency in CRM software and Microsoft Office Suite.
Benefits
  • Competitive remuneration package.
  • Work-life balance with a flexible work schedule.
  • Development and training within a respected global OEM company.
  • Access to salary packaging options.
  • Employee Assistance Program for employees and immediate family.
  • Purchased annual leave options.
  • Paid Parental Leave.
  • Access to a recognition and benefits platform.
  • Involvement with community and charity initiatives.
  • Annual flu vaccination.


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