Sales and Customer Service Representative
4 weeks ago
We are seeking an enthusiastic, hardworking, and committed individual to join our team in Welshpool, WA.
About the CompanyUnique Metals Laser is a proudly Australian, privately owned company with a rich history dating back to 1972. We have multiple sites across the Australian mainland states, providing high precision laser cutting and fabrication services to various industries.
You can learn more about us and our services by visiting our website at www.uniquelaser.com.au.
Job DescriptionThe successful candidate will report to the Customer Service Team Leader and be the primary point of contact for customers, gathering information to service them efficiently, effectively, and professionally.
This role is ideal for someone with internal sales experience in the engineering/manufacturing industry looking to take the next step in their career. Key responsibilities include:
- Completing quotations using industry-standard CAD software
- Processing orders
- Providing order status updates
- Sourcing pricing from suppliers
- Handling technical and general enquiries
- Understanding and supporting customers through all stages of product manufacture
- Assisting external sales and customer service team members
To be successful in this role, you will need:
- Experience in drafting using industry-standard CAD software (desirable)
- Excellent written and spoken communication skills
- Proven customer service skills and internal sales experience
- Ability to work in a team environment
- Experience in a manufacturing or engineering environment (desirable but not essential)
- Experience in laser cutting and fabrication processes (desirable but not essential)
- Strong analytical and problem-solving skills
- An ability to work in a fast-paced environment
- Sound computer skills and familiarity with MS Office
- An understanding of quality management systems
We offer a competitive salary, benefits package including:
- $1000 Sign-on bonus (conditions apply)
- Rewards and recognition program
- Training and ongoing support
- Employee Assistance Program incorporating services like Financial Counselling and Nutritional coaching
- Company uniform
Please note that candidates must have Australian work rights and will be asked to undergo pre-employment drug & alcohol testing.
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