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Customer Experience Representative
1 month ago
Oaks Hotels seeks a professional and welcoming Guest Service Agent to provide exceptional customer experiences for our guests.
About the RoleThis is an exciting opportunity to join a dynamic team in a fast-paced environment where you will be responsible for:
- Welcome and check-in guests with a warm and personalized approach
- Communicate effectively and professionally with guests, colleagues, and external partners
- Make bookings and assist guests during their stay to ensure a seamless experience
To succeed in this role, you will need:
- Prior experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and a positive attitude
- The ability to work a variety of shifts on a full-time basis, including weekends and public holidays
Oaks Hotels offers a range of benefits, including:
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave
- Educational Financial support may be available to those who undertake development relevant to the company's business requirements
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
We are a leading hospitality provider committed to delivering exceptional guest experiences. Our people drive our success, and we invest in your growth and progress through your career.
