Luxury Hotel Floor Ambassador

1 week ago


Gold Coast, Queensland, Australia Echo Entertainment Group Full time

The Star Gold Coast is seeking a highly skilled Luxury Hotel Floor Ambassador to join our team within the Hotel Department.

This role offers an exceptional opportunity for individuals who are passionate about delivering outstanding guest experiences and maintaining high standards of service.

As a Luxury Hotel Floor Ambassador, you will be responsible for providing personalized attention to executive floor guests, ensuring their stay with us is nothing short of spectacular.

Key responsibilities include:

  • Meeting and greeting guests upon arrival and departure
  • Maintaining the presentation of the lounge to 5-star standards
  • Ensuring stock levels are always adequate
  • Cleaning the lounge, both front and back of house

To succeed in this role, you will need:

  • A good knowledge of The Star Gold Coast facilities
  • A passion for delivering exceptional guest experiences
  • Exceptional organisational and communication skills
  • Flexible availability for work, including evenings and weekends
  • Experience working independently and as part of a dynamic team
  • A current QLD RSA Statement of Attainment

We offer a range of benefits, including:

  • FREE buffet meal with a new menu every day at our Employee Dining Room
  • Uniform laundered and ready for you daily on property
  • Penalty rates apply for evenings, weekends and public holidays
  • Rosters confirmed in advance and available direct to your mobile
  • 30% staff discounts across our award-winning venues on all 3 of our properties
  • Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
  • The Star is an Employer of Choice for Gender Diversity awarded by WGEA
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
  • Opportunity to join an established and large team, with endless career growth to learn and develop your career

Please note that eligibility checks are required as part of the recruitment process and ongoing employment for this position.



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