IT Service Delivery Manager

5 days ago

Geelong, Victoria, Australia City Of Greater Geelong Full time
About The Role

In this role, you will be a pivotal force in shaping and enhancing our IT service management practices.

Your role will involve overseeing the effective delivery of IT services, ensuring that they meet our organisational standards and support our business goals.

You will lead the charge in embedding ITIL frameworks and methodologies into our operations, driving continuous improvement, and fostering a high-performance culture within the IT teams.

Key Responsibilities:

  • Lead and support the ongoing establishment of ITIL Service management capabilities.
  • Collaborate and inspire the IT teams, providing guidance, mentoring, and support to ensure high performance IT Service management systems and processes.
  • Work with the Manager IT Operations to develop and deliver the departments business plan by allocating resources effectively to support the delivery of IT services, including staffing, budget, and infrastructure requirements.
  • Monitor and track key performance indicators (KPIs) and metrics related to IT service delivery performance, identify trends and areas for improvement, and take corrective actions as needed.
  • Lead and support the implementation and maintenance of IT service management frameworks and processes, including incident management, problem management, change management, and service level management.
  • Drive continuous improvement initiatives to enhance the quality, efficiency, and reliability of IT services, collaborating with cross-functional teams and stakeholders to implement best practices and innovative solutions.
About You

To be successful in this role, you will have proven experience in IT service delivery management or a related role, with a strong understanding of ITIL frameworks and best practices.

Essential Experience:

  • Bachelor's degree in information technology, or related field.
  • Experience managing vendor relationships and contracts, including negotiation and performance management.
  • Demonstrated people management skills to support, influence, and foster a positive work environment.
  • Excellent problem solving and stakeholder management skills to work effectively with diverse stakeholders to achieve task outcomes.
  • Developed writing and speaking skills to align with stakeholders and achieve support for task outcomes.
  • Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

Preferred Candidates:

  • Will be required to undergo a National Police Check as part of the recruitment process (funded by the City).
  • Will be required to hold a Current Working with Children Check (employee).

Child Safety Responsibilities:

We are committed to being a child-safe organisation and have zero-tolerance for child abuse.

We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments.

Diversity and Inclusion:

We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment.

A Career with Us:

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

We offer:

  • Salary sacrificing and novated lease options.
  • Cultural and ceremonial leave.
  • Study leave.
  • Paediatric leave.
  • Training and career development opportunities.
  • A healthy and safe environment.
  • Our employee wellbeing program.
  • Corporate membership rates at Swim Sport and Leisure facilities.
  • Unlimited access to Linked In Learning.

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