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IT Service Delivery Manager

2 months ago

North Geelong, Victoria, Australia City of Greater Geelong Full time
About the Role

We are seeking an experienced IT Service Delivery Manager to join our team at the City of Greater Geelong. As a pivotal force in shaping and enhancing our IT service management practices, you will oversee the effective delivery of IT services, ensuring they meet our organisational standards and support our business goals.

Key Responsibilities
  • Lead and Support ITIL Service Management Capabilities
  • Collaborate and Inspire IT Teams
  • Develop and Deliver Business Plan
  • Monitor and Track Key Performance Indicators
  • Implement and Maintain IT Service Management Frameworks
  • Drive Continuous Improvement Initiatives
About You

To be successful in this role, you will have proven experience in IT service delivery management or a related field, with a strong understanding of ITIL frameworks and best practices.

Essential Experience
  • Bachelor's Degree in Information Technology or Related Field
  • Experience Managing Vendor Relationships and Contracts
  • Demonstrated People Management Skills
  • Excellent Problem Solving and Stakeholder Management Skills
  • Developed Writing and Speaking Skills
  • Excellent Leadership and Communication Skills
What We Offer
  • Salary Sacrificing and Novated Lease Options
  • Cultural and Ceremonial Leave
  • Study Leave
  • Paid Parental Leave and Superannuation Payments
  • IVF, Surrogate, and Miscarriage Bereavement Leave
  • Training and Career Development Opportunities
  • A Healthy and Safe Environment
  • Employee Wellbeing Program
  • Corporate Membership Rates at Swim Sport and Leisure Facilities
  • Unlimited Access to LinkedIn Learning