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Service Management Lead
2 months ago
About the Role
We are seeking a highly skilled Service Management Lead - Service Transition to join our team at the Transport Accident Commission (TAC). As a key member of our IT Customer Experience Team, you will play a pivotal role in delivering best-in-class IT customer experience.
Key Responsibilities
- Develop and implement effective service transition strategies to ensure seamless delivery of IT services.
- Collaborate with cross-functional teams to identify and mitigate risks associated with service transitions.
- Provide expert advice on IT service management best practices and ensure compliance with ITIL standards.
- Lead and manage a team of service management specialists to achieve service transition goals.
- Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.
Requirements
- Significant experience in IT service management, with a focus on service transition.
- Proven track record of delivering successful service transitions in a complex IT environment.
- Strong leadership and management skills, with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Expert-level knowledge of ITIL service management practices and standards.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- The chance to work with a talented team of professionals who are passionate about delivering exceptional IT customer experience.
