Shelter Support Specialist

7 days ago


City of Greater Geelong, Australia beBeeSupport Full time $27,540 - $33,194
Housing/Shelter Support Worker Role

This role entails providing supportive services to residents and shelter users in a collaborative team environment. The successful candidate will work closely with the Site Supervisor, Team Lead, and other support staff to identify clients' needs, problems, and risks.

Key Responsibilities:

  • Conduct individual counselling sessions utilizing active listening and conflict resolution techniques
  • Assist in the development and delivery of resident support plans
  • Build trusting relationships with residents and provide basic life skills training
  • Advocate for residents and resolve difficult or sensitive issues
  • Maintain a safe and welcoming environment for marginalized populations

Essential Skills and Qualifications:

  • Basic computer proficiency with Microsoft Office Suite
  • Training in non-violent crisis intervention techniques and harm reduction approaches
  • Knowledge of community resources and services available to shelter users
  • Ability to work independently and demonstrate initiative and creativity
  • Strong problem-solving, decision-making, communication, and collaboration skills

Required Qualifications:

  • Diploma in a related human/social service field
  • Minimum one year recent related experience or equivalent combination of education, training, and experience

Additional Benefits:

  • Opportunity to work with a diverse population and develop valuable skills
  • Chance to make a positive impact in the lives of shelter users
  • Collaborative work environment with a dedicated team


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