Facilities Operations Manager

3 days ago

Council of the City of Sydney, Australia Woolworths Group Full time
About the Role

The Workplace Experience Facilities Manager plays a pivotal role in coordinating the delivery of the Workplace Experience program nationally and supporting Senior Facilities Managers with the day-to-day operational delivery of the workplace/soft services programs in key sites.

This role involves developing and implementing a customer-focused mindset, standardizing services across all support office locations, and fostering an environment that puts the customer first.

Key Responsibilities:

  • Develop and implement a customer-focused mindset and assist with the standardization program of services across all support office locations.
  • Be curious and foster an environment that puts the customer first, actively using stakeholder feedback to achieve our goal of being proactive, responsive, and efficient.
  • Undertake evaluation and assessment of workplace utilization tools to provide insights and establish reporting cadences across our stakeholder groups.
  • Establish community management groups across all national workplace support locations, reviewing feedback through our voice of customer data in a rhythm of continual improvement and experience for our team members.
  • Bring a little good to everyone, every day.

Requirements:

  • A minimum of 3 years of experience in a similar role or in retail, supermarket, or FMCG experience is desirable.
  • Able to navigate complex work environments and teams to deliver outcomes.
  • Previous stakeholder management experience and ability to establish and maintain strong relationships.
  • Experience working in a matrix structure and leading change and business initiatives.
  • Experience working under pressure to set deadlines without compromising quality or service.
  • Knowledge of the retail value chain (including all components such as IT, process, commercial, etc.) and how this translates to the store and customer.

What We Offer:

  • A progressive and flexible 'work from anywhere' policy that gives you control over your work, life, and wellbeing.
  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivizes purpose-driven work.
  • An attractive remuneration package.
  • A range of programs to help you prioritize and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

About Us:

Diversity, equity, inclusion, and belonging are key to realizing our purpose of better together for a better tomorrow. We recognize the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.

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