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Senior Client Services Professional
2 weeks ago
The Role:
Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team. This is an exceptional opportunity for a results-driven professional to take on a key leadership role in providing exceptional customer service.
Key Responsibilities:
- Establish and Maintain Relationships
- Provide excellent customer service by establishing and maintaining effective relationships with internal and external customers.
- Manage and resolve customer complaints in a timely and professional manner.
- Communicate Effectively
- Develop and maintain clear and concise communication channels with internal departments and clients to ensure seamless operations.
- Represent the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light.
- Improve Performance
- Conduct regular audits and quality controls to identify areas of improvement and implement corrective actions.
- Monitor and report customer service performance metrics to ensure continuous improvement.
- Train and Develop Team Members
- Provide training and coaching to team members to enhance their customer service skills and knowledge.
- Identify and develop talent within the team to ensure succession planning and career development opportunities.
Requirements:
- Proven experience in a client management or customer-facing role.
- Strong problem-solving and conflict resolution skills.
- Excellent written and verbal communication skills.
- Able to work effectively in a fast-paced environment and adapt to changing priorities.
- Highly organized and able to manage multiple tasks and projects simultaneously.
Benefits:
- Competitive salary and benefits package.
- 5 weeks annual leave.
- Free onsite parking, meals, and uniforms.
- Career development and progression opportunities.
- Discounts at hundreds of retailers, discounted health insurance, novated lease option, and wellbeing resources.
About Us:
We are a leading provider of aviation services, specializing in inflight catering and retail. Our group of diverse brands enables us to deliver extensive service capabilities across 10 cities and employ over 4,000 people who help us produce over 64 million meals and service more than 250,000 flights each year.
