Senior Reception and Client Services Professional

5 days ago

Brisbane, Queensland, Australia beBeeProfessional Full time $72,000 - $96,000
Client Services Coordinator Job Opportunity

We are seeking a highly skilled and experienced professional to fill the role of Client Services Coordinator.

The ideal candidate will have a minimum of 3-5 years' experience in corporate hospitality, restaurant operations or senior reception roles, with experience working with room booking systems, AV and technology.

This position requires excellent communication and interpersonal skills, with the ability to quickly develop strong relationships with key stakeholders.

  • Welcome clients to reception and inform hosts of their guests' arrival.
  • Actively manage client meeting rooms, ensuring the appropriate room is allocated for each meeting or event via the firm's room booking system (EMS).
  • Use EMS to manage workflows on the client floor.
  • Maintain data integrity in EMS and provide regular and ad hoc reporting as required.
  • In conjunction with the Client Services Assistants, ensure all meeting rooms are set up correctly with the appropriate resources (AV, catering, furniture, etc.).
  • Coordinate the day-to-day operations of the Client Floor and ensure tasks are performed efficiently.
  • Coordinate resource requirements for reception, events and functions including the weekly roster. Supervise after hours events as required.
  • Work with the Events team and Executive Assistants to manage functions and events including planning, liaising with external parties, managing event budgets, confirmations, etc.
  • Provide back up support to the Client Services Assistants when required, including clearing rooms, room set ups, AV support, etc.
  • Work closely with the Client Services Team Leader, Head Chef, Head Barista and CSA Lead to ensure all areas of the Client Services team are informed and working seamlessly.
  • Develop and maintain trusted relationships with team members, partners and stakeholders across the firm.
  • Proactively seek opportunities to improve processes and procedures and enhance the service offering.
  • Collaborate with Business Operations teams nationally and drive the national alignment of policies, procedures, services and products.
  • Assist with key projects and other ad hoc duties as required.

The successful candidate will be able to adapt to changing requirements and needs, and possess excellent problem-solving skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional client service, we encourage you to apply for this opportunity.

Requirements
  • Minimum of 3 - 5 years' experience in corporate hospitality, restaurant operations or senior reception roles.
  • Experience with room booking or restaurant reservation systems, AV and technology.
  • Events management hands-on experience.
  • Experience delivering premium service and offerings.
  • Proficient in Microsoft Office suite of programs including Excel, Word, PowerPoint, and database programs.
  • Ability to quickly develop strong, trusted relationships with key stakeholders and establish credibility and rapport.
  • Ability to adapt and be flexible to meet changing requirements and needs.
  • RSA, First Aid and Covid Food Hygiene Certification.
  • WHS and Emergency Management experience.

Equal Employment Opportunity: We welcome applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

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