Client Services Senior Associate

Join to apply for the Client Services Senior Associate role at AUSIEX.

We are AUSIEX. With over 25 years of experience in the local market and the backing of a multinational trading technology powerhouse, we specialise in equities execution, clearing & settlement services, and equities administration for financial intermediaries. Since 1994, we've used our deep, local expertise to deliver solutions that seamlessly connect our clients to markets. We are powered by Nomura Research Institute (NRI), a global leader in technology and operations services. We're infusing NRI's proven technology capability and tradition of innovation, with our trusted trading solutions and local market expertise.

In 2025, we expanded our group by welcoming FIIG Securities, a respected Australian fixed income specialist with over 25 years of experience. FIIG Securities manages billions under advice and serves 6,000 private clients, providing investors with access to expert insights and investment opportunities across the fixed income asset class.

The Fixed Income division provides investors with access to fixed income investment opportunities supported by our expertise in delivering both quality service and excellent outcomes. The Client Services Senior Associate has crucially important responsibilities in FIIG's day-to-day operations. Reporting to the Team Leader Client Services, this role supports the wider FIIG team by supporting client care and onboarding functions for the business. This role is well suited to a reliable and eager professional who can consistently meet a service level agreement. This role is suitable for someone who is looking to expand their skills in the intermediary back office functions in a complex financial services business.

While this position has clearly defined responsibilities, the purpose of the role is to support the Client Services team. A successful candidate will be able to complete their defined tasks but shouldn't hesitate to support the wider team. Being a team player with a "can-do" attitude will make all the difference to succeeding in this role.

• Complete the on-boarding process for new clients, counterparties and intermediaries
• Perform AML/CTF checks and KYC due diligence
• Assist with security and client static data maintenance
• Ensure sign-off and control around all static data changes with relevant approvals
• Prepare and distribute client documentation and take ownership of client queries
• Answer client queries on the phone and by email by monitoring the team inbox
• Assist with the development and maintenance of standard processes across the team
• Coordinate seminars, training events and ad hoc tasks where required
• Guide and mentor junior team members to build their knowledge and capability

• 2-5 years relevant experience in financial services (preferably banking) or client services
• Tertiary degree in business or other associated disciplines
• Enthusiasm and a helpful attitude
• Comfort with autonomy and new tasks
• An interest in learning new tasks and skills
• MS Office (Excel, Word, PowerPoint)
• Excellent people skills, with a willingness to exceed client expectations
• Demonstrate initiative and problem-solving skills
• High level of attention to detail
• Ability to operate in a high-paced environment while delivering high-quality output
• Intermediate to advanced computer literacy in MS Office and CRM solutions

• Excellent verbal and written communication
• Planning, organizing and ability to meet deadlines
• Results/quality focus
• Flexibility/adaptability
• Initiative and independence

We want to help grow your skills and develop your career with us. If this sounds like you, apply today. Inclusion and diversity are part of who we are. If you need assistance or adjustments to fully participate in the application/interview process, please contact careers@ausiex.com.au.

Visit us on www.ausiex.com.au or on LinkedIn.