Client Services Officer

17 hours ago

Brisbane, Queensland, Australia Olympic Fire Services Full time $104,000 - $130,878 per year

You will report directly to the Senior Management Team. This role encompasses a range of account management activities including but not limited to:- routine and reactive job administration, scheduling coordination, reporting and quoting, invoicing of completed works and client liaison. All of which require the highest standard of customer service through attention to detail.

Our company values:

  • Honesty
  • Reliability
  • Integrity
  • Communication
  • Professionalism
  • Accountability

Key attributes:

The ability to network and build business relations at all levels and the ability to identify and analyse opportunities for improvement. Also a sound understanding of service delivery and the importance of meeting service delivery expectations.

Your key areas of accountability will be:

  • Liaising with clients and co-workers.
  • Data entry and job administration in a job management system (ie simPRO, Firemate etc)
  • Duties as requested by Management.
  • Ensure customer satisfaction and on time delivery.
  • Reporting to management daily on work in progress and report updates.
  • Scheduling required routine maintenance & remedial works in accordance to the relevant standards.
  • Organise and coordinate technicians and subcontractors.
  • Work closely with the warehouse staff to ensure availability of stock, prior to scheduling works.
  • Work & communicate closely with management to provide streamlined service levels satisfactory to both the company and the customer.
  • Update and manage the service schedules in a timely and accurate manner.
  • Liaise with customers and manage the booking and confirmation of appointments as well as work closely with field service technicians.
  • Production of reports of service activities
  • Development & distribution of quotes derived from maintenance defects.
  • Preparation and distribution of invoices to customers for works performed.
  • Providing support and assistance to other departments as required.
  • General administration functions.
  • Provision of exceptional customer service.
  • Participate as a key member of the team to aid in the growth and development of the company.

Skills and Requirements:

  • Must be able to communicate effectively with other technicians and customers.
  • 38 hour working week
  • Current Queensland Driver's License
  • Computer literacy
  • Must be honest and reliable.
  • An ability to adapt to a dynamic environment.
  • Have a friendly and approachable personality to maintain team and business cultures.
  • Be dependable, reliable and team focused.
  • Possess a pleasant and professional phone manner.
  • Be a confident communicator and be able to effectively liaise with colleagues and customers.
  • High level organisational skills with an ability to multi-task in a fast-paced customer service environment.
  • Have an ability to multi-task, be an effective problem solver, prioritise and handle pressure.
  • Current drivers licence and own reliable transport.

Benefits:

  • You will be offered a wage based on experience and qualifications.
  • 4 weeks annual holiday, including an automatic 2 week at Christmas close down.
  • 10 sick days per year.
  • Genuine opportunity to grow and progress your career.
  • Established credible team environment within a family like atmosphere.

Employment terms:

  • This is a fulltime permanent position.
  • 3 - 6 month probation period.

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