Client Services Officer

12 hours ago


Brisbane, Queensland, Australia Olympic Fire Services Full time $104,000 - $130,878 per year

You will report directly to the Senior Management Team. This role encompasses a range of account management activities including but not limited to:- routine and reactive job administration, scheduling coordination, reporting and quoting, invoicing of completed works and client liaison. All of which require the highest standard of customer service through attention to detail.

Our company values:

  • Honesty
  • Reliability
  • Integrity
  • Communication
  • Professionalism
  • Accountability

Key attributes:

The ability to network and build business relations at all levels and the ability to identify and analyse opportunities for improvement. Also a sound understanding of service delivery and the importance of meeting service delivery expectations.

Your key areas of accountability will be:

  • Liaising with clients and co-workers.
  • Data entry and job administration in a job management system (ie simPRO, Firemate etc)
  • Duties as requested by Management.
  • Ensure customer satisfaction and on time delivery.
  • Reporting to management daily on work in progress and report updates.
  • Scheduling required routine maintenance & remedial works in accordance to the relevant standards.
  • Organise and coordinate technicians and subcontractors.
  • Work closely with the warehouse staff to ensure availability of stock, prior to scheduling works.
  • Work & communicate closely with management to provide streamlined service levels satisfactory to both the company and the customer.
  • Update and manage the service schedules in a timely and accurate manner.
  • Liaise with customers and manage the booking and confirmation of appointments as well as work closely with field service technicians.
  • Production of reports of service activities
  • Development & distribution of quotes derived from maintenance defects.
  • Preparation and distribution of invoices to customers for works performed.
  • Providing support and assistance to other departments as required.
  • General administration functions.
  • Provision of exceptional customer service.
  • Participate as a key member of the team to aid in the growth and development of the company.

Skills and Requirements:

  • Must be able to communicate effectively with other technicians and customers.
  • 38 hour working week
  • Current Queensland Driver's License
  • Computer literacy
  • Must be honest and reliable.
  • An ability to adapt to a dynamic environment.
  • Have a friendly and approachable personality to maintain team and business cultures.
  • Be dependable, reliable and team focused.
  • Possess a pleasant and professional phone manner.
  • Be a confident communicator and be able to effectively liaise with colleagues and customers.
  • High level organisational skills with an ability to multi-task in a fast-paced customer service environment.
  • Have an ability to multi-task, be an effective problem solver, prioritise and handle pressure.
  • Current drivers licence and own reliable transport.

Benefits:

  • You will be offered a wage based on experience and qualifications.
  • 4 weeks annual holiday, including an automatic 2 week at Christmas close down.
  • 10 sick days per year.
  • Genuine opportunity to grow and progress your career.
  • Established credible team environment within a family like atmosphere.

Employment terms:

  • This is a fulltime permanent position.
  • 3 - 6 month probation period.


  • Brisbane, Queensland, Australia Gallagher Benefit Services Full time $60,000 - $90,000 per year

    We have an exciting opportunity to join Gallagher as a Client Services Officerworking closely with our Consultants to provide ongoing value and service to existing Corporate Benefit clients. We partner with our clients to support their employees with access to corporate superannuation & a wide range of employee benefit packages.This is a great opportunity...


  • Brisbane, Queensland, Australia Platinum Investment Advisory Full time $60,000 - $80,000 per year

    About the role We are seeking a Client Service Officer with some financial planning experience to join our growing financial planning team in our Brisbane office. This full-time role will see you providing exceptional client service and supporting our financial advisors in delivering holistic financial guidance to our valued clients.What you'll be...


  • Brisbane, Queensland, Australia Equity Trustees Full time

    Client Service Officer - Health and Personal InjuryJoin to apply for the Client Service Officer - Health and Personal Injury role at Equity TrusteesClient Service Officer - Health and Personal Injury1 day ago Be among the first 25 applicantsJoin to apply for the Client Service Officer - Health and Personal Injury role at Equity TrusteesGet AI-powered advice...


  • Brisbane, Queensland, Australia Department of Justice QLD Full time

    Join to apply for the Client Service Officer role at Department of Justice QLD1 week ago Be among the first 25 applicantsJoin to apply for the Client Service Officer role at Department of Justice QLDDepartment of Justice QLD provided pay rangeThis range is provided by Department of Justice QLD. Your actual pay will be based on your skills and experience —...


  • Brisbane, Queensland, Australia Equity Trustees Limited Full time $60,000 - $90,000 per year

    We have an exciting opportunity for a Client Service Officer – Health and Personal Injury to join our team in Brisbane. This role is key to supporting our Health and Personal Injury Client Relationship Managers (CRMs) by providing high-quality administrative and client-focused support. You will help ensure that our clients receive exceptional service while...


  • Brisbane, Queensland, Australia PictureWealth Full time $60,000 - $80,000 per year

    Client Service Officer – Implementation FocusedFull-time | Monday – Friday | 38 hours per weekBrisbane or Broadbeach offices – a five-minute walk from Brisbane Central train station or Broadbeach North tram stationPower flawless execution in a fast-growing FinTech PictureWealth blends human expertise with innovative tech so Aussies can picture and...


  • Brisbane, Queensland, Australia Fortem Projects Full time $60,000 - $80,000 per year

    Job DescriptionClient Services Officer – Assure (APM Group)Assure breaks the mould of traditional call centres. Here, initiative, empathy, and critical thinking are valued just as much as performance. As a Client Services Officer, you'll be the vital connector between clients and Assure EAP services, managing calls with care and confidence.What You'll...


  • Brisbane, Queensland, Australia Audika Australia Full time

    Join to apply for the Client Service Officer - Loganholme, QLD role at Audika Australia2 days ago Be among the first 25 applicantsJoin to apply for the Client Service Officer - Loganholme, QLD role at Audika AustraliaGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Audika AustraliaHR & Recruitment Specialist |...


  • Brisbane, Queensland, Australia Profusion PAC Pty Ltd Full time $90,000 - $120,000 per year

    Specialist – SMSF Administration & Insurance Applications A respected and growing financial planning practice is seeking a skilled professional with strong ownership of SMSF administration and insurance processes. The position sits within a close-knit CBD team and plays a vital client-facing and administrative role, working across a variety of financial...


  • East Brisbane, Queensland, Australia Hastings Financial Full time $45,000 - $60,000 per year

    About UsHastings Financial is a boutique Financial Planning business located in East Brisbane. We have been operating for over 30 years and pride ourselves on providing a high standard of customer service to our clients.The RoleAs a key member of our team, you will provide essential support to both our team and clients. Your responsibilities will...