Dynamic Customer Engagement Team Lead

1 week ago

Sydney, New South Wales, Australia beBeeTeamLeader Full time $99,000 - $124,000
Customer Engagement Team Lead

Drive a high-performing team to deliver exceptional customer experiences.

About the Role:
  • Lead and develop a team of professionals focused on customer engagement and retention.
  • Maintain open communication with customers to ensure proactive issue resolution.
  • Collaborate with internal stakeholders to address significant customer concerns.
Main Responsibilities:
  • Elevate service delivery quality by aligning with industry standards and best practices.
  • Monitor and enhance service metrics, operational efficiency, and customer value.
  • Manage contract-related documentation, invoicing, and reporting.
  • Support renewals and identify opportunities for growth in partnership with the customer success team.
Key Requirements:
  • 5+ years of experience in Customer Success or Service Delivery, including at least 2 years in a leadership or team lead role within a technology or managed services environment.
  • A solid understanding of IT service management frameworks, preferably ITIL.
  • Strong commercial acumen with experience contributing to contract negotiations and renewals.
  • Excellent communication, problem-solving, and organisational skills.
Benefits:
  • Foster a diverse, inclusive, and forward-thinking work culture.
  • Offer flexible work arrangements and prioritize work-life balance.
  • Provide birthday leave, volunteer days, and regular social events.
  • Support professional growth through clear development plans.

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