Customer Engagement Lead

3 days ago

Sydney, New South Wales, Australia Linfox Full time

Job no:
757496
Work type:
Full time

**Location**:
Erskine Park - NSW - Australia
Applications close:
29 Oct 2024 11:55 PM AUS Eastern Daylight Time

Here at BevChain, a wholly-owned subsidiary of Linfox, we are leaders in beverage supply chain solutions. As a specialist, we support major customers, including some of Australia's favourite beer, wine and spirit brands. Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability and efficiency. Linfox is Asia Pacific's largest privately owned logistics business, and BevChain benefits from Linfox's extensive scale, resources and logistics network. Create a career to be proud of. Expect all this and more when you join us at BevChain.

What does the job look like?

BevChain Erskine Park warehouse operation requires an experienced customer service professional to oversee the seamless delivery of logistics and operational services while ensuring an exceptional customer experience.

As a Customer Engagement Lead you will deliver an exceptional customer experience, acting as a key link between customers, teams and providers. The role emphasises continuous improvement, adherence to SLAs and supports the success of the logistics and operations functions. Hours will be Monday to Friday 8am to 4pm.

Key responsibilities:

- Liaise with multiple stakeholders to optimise service delivery, address issues and enhance overall customer satisfaction
- Monitor and ensure adherence to SLAs, identifying and address any deviations to maintain service excellence
- Foster an environment that encourages team members to embrace continuous improvement, empower them to identify and implement enhancements in service efficiency.
- Ensure customers' needs are understood and deliver solutions that exceed their expectations.
- Utilise data analytics to monitor service delivery metrics, identify trends, and inform decision-making

Are you the one?

To be successful in this role, you have experience in customer service and looking to take the next step in your career. You can demonstrate:

- Proven experience in logistics, operations, or supply chain, with a focus on service delivery and customer experience.
- Strong understanding of logistics processes, including transportation, warehousing, and inventory management.
- Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships and collaborate with internal teams.
- Experience with CRM systems and logistics management software.
- Strong problem-solving skills and the ability to manage and resolve complex issues

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet BevChain's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

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