Senior Customer Engagement Lead

16 hours ago

Sydney, New South Wales, Australia beBeeCustomerEngagement Full time $90,000 - $120,000

Job Description

\

As a Senior Customer Engagement Lead, you will play a critical role in driving customer success and growth within our organization. This position is ideal for a seasoned professional with a strong track record of delivering results-driven customer engagement strategies.

\

Key Responsibilities:

\
  • \
  • Develop and execute comprehensive customer engagement plans to drive business growth and retention\
  • Collaborate with cross-functional teams to identify and prioritize customer needs and opportunities\
  • Leverage industry expertise and market knowledge to inform strategic customer engagement initiatives\
  • Manage and lead high-performing customer-facing teams to deliver exceptional customer experiences\
  • Develop and maintain strong relationships with key stakeholders, including customers, sales teams, and product development teams\
  • Maintain accurate records and reports to measure customer engagement performance and provide insights for future improvements\
  • Stay up-to-date with industry trends and best practices to continuously improve customer engagement strategies\
  • Identify and mitigate potential risks and challenges that may impact customer engagement goals\
  • Other responsibilities as needed to ensure the success of the team and the organization\
    • \

Requirements:

\
  • \
  • Minimum 2-4 years of experience in a customer-facing or customer success role\
  • Proven track record of delivering results-driven customer engagement strategies and driving business growth and retention\
  • Excellent communication, interpersonal, and leadership skills\
  • Ability to work collaboratively with cross-functional teams and build strong relationships with key stakeholders\
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions\
  • Industry expertise and market knowledge, with a strong understanding of customer needs and preferences\
  • Experience managing and leading high-performing teams\
  • Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments\
  • Familiarity with Australian political or government relations sectors (Desirable)\
    • \

Benefits:

\
  • \
  • This role offers the chance to significantly impact our customer success function in a short period and shape critical processes\
  • Opportunity to work with a talented team of professionals who are passionate about customer success and growth\
  • Competitive salary and benefits package\
  • Ongoing training and development opportunities to help you grow and succeed in your career\
  • A dynamic and supportive work environment that encourages collaboration, innovation, and continuous improvement\
    • ,

  • Senior Customer Engagement Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeData Full time $160,000 - $200,000

    Maximize Customer Satisfaction and Ensure Seamless Service DeliveryPartner with cross-functional teams to drive sales and delivery successCollaborate with clients to identify new opportunities and deliver business valueManage engagement scope, requirements, time, cost, and benefitsAddress resource contentions and resolve delivery challengesWe seek...

  • Senior Customer Engagement Lead

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $110,000 - $125,000

    Customer Relationship Manager Job DescriptionWe are seeking a highly skilled and results-driven Customer Relationship Manager to lead our customer lifecycle strategy, drive customer engagement, and enhance brand loyalty.

  • Customer Engagement Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeCommunication Full time $123,444 - $144,386

    Job Title: Customer Engagement LeadJob Description:This role presents the opportunity to develop and deliver impactful consumer-centric campaigns and external communications that leave a lasting impression.Contribute to the development of a comprehensive consumer communications strategy in line with ASIC's strategic priorities and the MoneySmart program.Lead...

  • Strategic Customer Engagement Lead

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $143,400 - $164,700

    Job DescriptionEngagement Manager Role SummaryWe are seeking a seasoned Engagement Manager to drive customer success and satisfaction across our customer base. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of delivering results.Key Responsibilities:Collaborate with sales counterparts...

  • Engagement Lead

    3 weeks ago

    Sydney, New South Wales, Australia UNSW Full time

    Join to apply for the Engagement Lead role at UNSW4 days ago Be among the first 25 applicants Join to apply for the Engagement Lead role at UNSWThis Job is based in Australia Think big - this is UNSW-big.You'll be right in the action, supporting transformation and guiding stakeholders across one of Australia's leading universities.Employment Type: Full Time,...

  • Senior Expert Customer Engagement

    7 days ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $120,000 - $180,000

    Job DescriptionA customer-focused expert is required to drive business growth and innovation in loyalty programs. Key responsibilities include developing strategies for customer engagement, driving process simplification, and collaborating with stakeholders to achieve commercial success.Key RequirementsExperience working in senior consultant roles, driving...

  • Engagement Lead

    4 weeks ago

    Sydney, New South Wales, Australia UNSW Full time

    Join to apply for the Engagement Lead role at UNSW4 days ago Be among the first 25 applicantsJoin to apply for the Engagement Lead role at UNSWThis Job is based in AustraliaThink big - this is UNSW-big. You'll be right in the action, supporting transformation and guiding stakeholders across one of Australia's leading universities.Employment Type: Full Time,...

  • Senior Community Engagement Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeCommunity Full time $100,000 - $120,000

    Job Title: Senior Community Engagement Lead">This is an exciting opportunity to join our community as a Senior Community Engagement Lead. In this role, you will be responsible for leading a small team of coordinators in delivering and growing a bespoke Supported Lifestyle program tailored to our residents.">About the Role">This position involves building...

  • Lead Customer Engagement Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $150,000

    Job OverviewThe CRM Manager is a pivotal role in managing customer communications and engagement through Salesforce Marketing Cloud (SFMC).This position requires an individual who can support the lead in executing key customer communication programs, with a focus on optimising engagement and driving growth.Key Responsibilities:Support the lead in executing...

  • Customer Engagement Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerEngagement Full time $120,000 - $140,000

    About the CRM & Lifecycle Marketing Manager RoleWe are seeking a strategic and creative professional to lead our customer lifecycle and retention initiatives, driving engagement and growth.This role is ideal for someone who thrives on data, understands the power of personalisation, and can bring bold campaign ideas to life.You will be responsible for...