Customer Engagement Lead

6 days ago

Sydney, New South Wales, Australia beBeeCommunication Full time $120,000 - $137,500
Customer Relationship Manager Role

This is a key position within our organization that requires a trusted advisor to protect our customers and uphold the company's reputation.

The role involves leading timely, targeted, and impactful customer communication, supporting strategic initiatives and reactive issues management. You will work closely with delivery squads and collaborate across teams to ensure communications are aligned, compliant, and customer-focused.

To succeed in this role, you'll need deep experience in 1:1 communications, risk and compliance, and stakeholder engagement - ideally within a large, matrixed organization.

Key Responsibilities:
  • Develop and deliver integrated customer communications aligned with business priorities.
  • Provide strategic and operational support across teams, particularly in large-scale compliance communications, stakeholder engagement, and issues management.
  • Monitor content and campaign performance, using insights to inform continuous improvement.
  • Contribute to the development of scalable communications frameworks, toolkits, and best practices.
  • Communicate customer research, strategy, and design with commercial awareness.
  • Simplify and articulate complex issues and data to stakeholders at all levels.
About You

You're a confident communicator and strategic thinker who thrives in fast-paced environments. You bring a customer-first mindset and a collaborative approach to solving complex problems.

  • Proven experience in customer-centric design and 1:1 communications.
  • Strong understanding of risk, compliance, and regulatory frameworks.
  • Experience working in agile delivery environments and supporting cross-functional squads.
  • Ability to manage multiple priorities and work efficiently under pressure.
  • Exceptional stakeholder engagement skills - from operational teams to senior executives.
  • Background in insurance, finance, or telco (desirable but not essential).
  • Familiarity with workflow management tools such as PEGA or SaaS platforms.
  • Tertiary qualifications in business, marketing, or a related discipline.
  • A courageous and optimistic mindset - you embrace complexity and believe in shaping the future through creativity and collaboration.
  • Strong facilitation skills and experience leading workshops and presentations.

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