Customer Engagement and Experience Lead

1 week ago

Sydney, New South Wales, Australia beBeeCustomerExperienceManager Full time $133,050 - $164,910

Job Title: Manager Customer Engagement and Experience

Location:

Wollondilly Shire Council is seeking an experienced leader to manage its Customer Engagement and Experience Team. The ideal candidate will be driven by data, inspired by innovation, and ready to lead teams that thrive with every customer touchpoint.

This exciting management role will lead the Customer Engagement and Experience team in customer satisfaction, building meaningful connections, and driving engagement across all sections of the Council. Key responsibilities include:

  • Leading a team of professionals to deliver exceptional customer experiences
  • Developing and implementing customer service programs, plans, and initiatives to improve service levels and ensure standards are met
  • Collaborating with stakeholders to establish long-term customer service strategies
  • Providing ongoing leadership, strategic direction, management, and coordination to the team

The successful candidate will possess a degree-level qualification in a relevant field, extensive demonstrated experience in service areas of responsibility, and significant people leadership experience. Additionally, they will have exceptional communication and interpersonal skills, high-level budget management skills, and experience in developing and enhancing team capabilities and performance.

As a valued member of the Wollondilly Shire Council team, you will enjoy a positive and supportive work environment, offering various benefits to support, reward, and engage our workforce. These benefits include:

  • A Growth Learning Program to develop your career
  • The STAR Reward and Recognition program
  • Access to Educational Assistance Programs
  • Health and Wellbeing programs
  • The Employee Assistance Program

Join us in shaping the future of Wollondilly and making a difference in the lives of our community members. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity.

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