Commercial Claims Operations Specialist

3 days ago


Brisbane, Queensland, Australia Suncorp Group Full time
About the Role

We are seeking a highly skilled Commercial Claims Operations Specialist to join our team at Suncorp Group. As a key member of our Commercial Claims leadership team, you will play a critical role in designing and delivering solutions that meet the evolving needs of our customers and drive exceptional customer service.

Key Responsibilities
  • Work closely with the Agency and Schemes team to design and implement processes for onboarding and maintaining distribution partner relationships.
  • Create and embed strong financial controls around imprest account management and bordereaux claims payment processing.
  • Manage claims and oversee the management of claims by distribution partners within Vero claims management delegations of authority, governance and risk frameworks and regulatory requirements.
  • Ensure quality assurance reviews for outsourced claims management arrangements are conducted in compliance with Suncorp's Quality Audit Governance Standard and contractual obligations with its distribution partners.
Requirements
  • Demonstrated knowledge of claims processes as they relate to Scheme and Agency Binder arrangements, particularly in long tail claim portfolios.
  • Robust understanding of GICo P, Insurance regulatory environment and Suncorp's Enterprise Risk Framework.
  • Relevant experience in commercial claims, risk or binder management environments.
  • Ability to deal with complex issues, build relationships at all levels, and negotiate with and influence internal and external stakeholders (including brokers).
What We Offer
  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products.
  • Flexible working environment and arrangements; genuine focus on work-life balance.
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing).
  • We offer support and various programs for our people: Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition.


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