Technical Specialist Commercial Claims
1 week ago
We are seeking a highly skilled Technical Specialist Commercial Claims to join our team at Suncorp Group. As a key member of our Commercial Claims team, you will play a critical role in designing and delivering solutions that meet the evolving needs of our customers.
Key Responsibilities- Design and Implement Claims Processes: Work closely with our Agency and Schemes team and front-line claims teams to design and implement processes for onboarding and maintaining distribution partner relationships.
- Operational Structure and Governance: Create and embed strong financial controls around imprest account management and bordereaux claims payment processing, ensuring compliance with regulatory requirements.
- Claims Relationship Management: Serve as the primary contact for internal stakeholders and onboarded distribution partners, ensuring seamless communication and collaboration.
- Quality Assurance and Compliance: Conduct quality assurance reviews for outsourced claims management arrangements, ensuring compliance with Suncorp's Quality Audit Governance Standard and contractual obligations.
- Claims Process Expertise: Demonstrated knowledge of claims processes as they relate to Scheme and Agency Binder arrangements, particularly in long tail claim portfolios.
- Regulatory Knowledge: Robust understanding of GICoP, Insurance regulatory environment, and Suncorp's Enterprise Risk Framework.
- Commercial Claims Experience: Relevant experience in commercial claims, risk, or binder management environments.
- Communication and Negotiation Skills: Ability to deal with complex issues, build relationships at all levels, and negotiate with and influence internal and external stakeholders.
Suncorp Group is a leading Australian and New Zealand insurance and banking company. We are committed to creating a diverse, inclusive, and accessible workplace culture, where our people feel valued, connected, and empowered to succeed.
We offer a range of benefits, including discounts on our insurance, banking, and superannuation products, flexible working arrangements, and opportunities for career development and internal mobility.
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