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Commercial Claims Operations Specialist
2 months ago
We are seeking a highly skilled Commercial Claims Operations Specialist to join our team at Suncorp Group. As a key member of our Commercial Claims leadership team, you will play a critical role in designing and delivering solutions that meet the evolving needs of our customers and drive an exceptional customer service culture.
Key Responsibilities- Work closely with the Agency and Schemes team and front-line claims teams to design and implement processes for onboarding and maintaining distribution partner relationships.
- Create and embed strong financial controls around imprest account management and bordereaux claims payment processing.
- Manage claims and oversee the management of claims by distribution partners within Vero claims management delegations of authority, governance and risk frameworks and regulatory requirements.
- Ensure quality assurance reviews for outsourced claims management arrangements are conducted in compliance with Suncorp's Quality Audit Governance Standard and contractual obligations with its distribution partners.
- Demonstrated knowledge of claims processes as they relate to Scheme and Agency Binder arrangements, particularly in long tail claim portfolios.
- Robust understanding of GICo P, Insurance regulatory environment and Suncorp's Enterprise Risk Framework.
- Relevant experience in commercial claims, risk or binder management environments.
- Ability to deal with complex issues, build relationships at all levels, and negotiate with and influence internal and external stakeholders (including brokers).
- Discounts of up to 25% on our various Insurance, Banking & Superannuation products.
- Flexible working environment and arrangements; genuine focus on work-life balance.
- Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing).
- We offer support and various programs for our people: Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition.
