Hotel Operations Director
3 days ago
Stamford Hotels and Resorts, a leading luxury hotel chain in Australia, is seeking a seasoned Hotel Manager to oversee daily operations at our iconic Stamford Plaza Adelaide.
About the RoleThis is a unique opportunity for an experienced hotel professional to join our dynamic team as Hotel Manager. Reporting directly to the Area General Manager, you will be responsible for ensuring seamless day-to-day operations, delivering exceptional guest experiences, and driving revenue growth.
Key Responsibilities- Develop and implement operational policies and procedures to drive efficiency and quality across all properties.
- Monitor and improve guest satisfaction levels through effective management and problem-solving.
- Ensure the execution of exemplary customer service that drives guest satisfaction and loyalty.
- Effective planning, management, and organisation of operations to deliver the best possible experience to guests.
- Timely and effectively troubleshoot any issues arising in Hotel operations.
- Lead on sustainability programs in conjunction with the engineering team.
- As delegated, oversee/supervise maintenance and inhouse refurbishments and asset enhancements.
- 3+ years' proven experience as a Hotel Manager or similar role in a 5-star hotel.
- Degree in Hotel Management or similar.
- Advanced working knowledge in Excel and PowerPoint.
- Excellent interpersonal, leadership, and communication skills.
- Ability to stay calm under pressure situations.
- Exceptional time management skills and cultural awareness.
- A highly competitive salary (AUD $100,000 - AUD $120,000 per annum).
- Discounted meals and beverages.
- Supplied meals during allocated shifts.
- Employee Assistance Program.
- Complimentary onsite dry cleaning.
- Career growth opportunities.
- Complimentary onsite car parking.
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. If you have the required experience and skills, please submit your application.
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