Service Support Specialist

3 weeks ago

Mount Isa, Queensland, Australia Komatsu Australia Pty Ltd Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Service Support Specialist. As a key member of our branch, you will be responsible for providing exceptional service and support to our internal and external customers.

Key Responsibilities
  • Provide assistance to customers with queries regarding Service & Parts support
  • Ensure the branch meets operational standards set by Komatsu and the CSC (Customer Support Charter)
  • Work collaboratively with the team to achieve business objectives
  • Develop and maintain strong relationships with customers and stakeholders
  • Upsell parts and potential service sales
What We Offer
  • OEM Machine Specific Training to enhance your skills
  • A comprehensive benefits package, including income protection insurance and corporate discounts
  • Opportunities for career development and growth
  • A dynamic and inclusive work environment
Requirements
  • Intermediate computer skills, specifically Microsoft suite and mainframe systems
  • Intermediate Level skills in Microsoft Excel
  • Sound working knowledge of earth moving equipment and strong mechanical aptitude
  • Trade qualification/s will be highly regarded
  • Current driving licence and forklift licence will be advantageous
What We're Looking For

We are seeking a motivated and customer-focused individual who is passionate about delivering exceptional service and support. If you have a strong work ethic, excellent communication skills, and a willingness to learn and grow, we encourage you to apply.

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