Service Support Specialist

4 weeks ago


Mount Isa, Queensland, Australia Komatsu Australia Pty Ltd Full time

Job Opportunity:

The Service Support Specialist will provide assistance to both internal and external customers with all queries regarding Service & Parts support ensuring the Branch meets the operational standards set by Komatsu and the CSC (Customer Support Charter).

Key Responsibilities:

  • Provide exceptional customer service and support to internal and external customers.
  • Assist with all queries regarding Service & Parts support.
  • Ensure the Branch meets the operational standards set by Komatsu and the CSC.
  • Work collaboratively with the team to achieve operational excellence.

Requirements:

  • Intermediate computer skills specifically Microsoft suite and mainframe systems.
  • Intermediate Level skills in Microsoft Excel.
  • Sound working knowledge of earth moving equipment (strong mechanical aptitude will be advantageous).
  • Trade qualification/s will be highly regarded.
  • Current driving licence (forklift licence will be advantageous).
  • Good understanding of how a service department operates.
  • Must understand the warranty guidelines and process.
  • Appropriate demeanour for communicating with customers at a senior level and providing a professional service.
  • Proven experience in inventory control and warehouse systems (will be advantageous).
  • Ability to work under pressure and independently.
  • Ability to upsell parts and potential service sales.
  • Well-developed numeracy, written and oral communication skills.

About Komatsu:

Komatsu Australia Pty Ltd is a leading provider of heavy machinery and equipment. We are committed to creating value together with our customers and employees.

What We Offer:

  • OEM Machine Specific Training.
  • Families Policy.
  • Financial: Income Protection Insurance provided through our company superannuation fund.
  • Career: Recognition, awards, flexibility, further education studies and internal career development.
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.


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