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Service Support Specialist
1 month ago
Role Overview
The Service Support Specialist will provide assistance to both internal and external customers with all queries regarding Service & Parts support ensuring the Branch meets the operational standards set by Komatsu and the CSC (Customer Support Charter).
Key Responsibilities
- Provide exceptional customer service and support to internal and external customers.
- Assist with queries regarding Service & Parts support.
- Ensure the Branch meets operational standards set by Komatsu and the CSC.
Requirements
- Intermediate computer skills specifically Microsoft suite and mainframe systems.
- Intermediate Level skills in Microsoft Excel.
- Sound working knowledge of earth moving equipment (strong mechanical aptitude will be advantageous).
- Trade qualification/s will be highly regarded.
- Current driving licence (forklift licence will be advantageous).
- Good understanding of how a service department operates.
- Must understand the warranty guidelines and process.
- Appropriate demeanour for communicating with customers at a senior level and providing a professional service.
- Proven experience in inventory control and warehouse systems (will be advantageous).
- Ability to work under pressure and independently.
- Ability to upsell parts and potential service sales.
- Well-developed numeracy, written and oral communication skills.
About Komatsu Australia
Komatsu Australia is committed to creating a workplace where all our people thrive. We encourage people with diverse backgrounds to apply for this role.
What We Offer
- OEM Machine Specific Training.
- Families Policy.
- Financial: Income Protection Insurance provided through our company superannuation fund.
- Career: Recognition, awards, flexibility, further education studies and internal career development.
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
