Senior Client Onboarding Specialist

14 hours ago


Melbourne, Victoria, Australia beBeeOnboarding Full time $100,000 - $120,000
Job Description

We are seeking a skilled Senior Client Onboarding Specialist to join our Product team. This role will play a key part in shaping the end-to-end client onboarding experience, ensuring it is seamless, compliant, and optimised for conversion.

  • Gather requirements from stakeholders and translate business objectives into clear, detailed requirements for onboarding features and flows.
  • Capture regulatory requirements from multiple jurisdictions and ensure they are embedded in onboarding journeys.
  • Document workflows, write user stories, and produce acceptance criteria.

This is an exciting opportunity to join a fast-paced global FinTech environment where you will directly impact client acquisition and growth by making onboarding smoother, faster, and more engaging.

The successful candidate will have experience in senior analysis roles within FinTech, with a strong understanding of Risk, Electronic verification, KYC, AML, and regulatory onboarding requirements.

In addition to their technical skills, the ideal candidate will be able to communicate effectively with cross-functional teams, including product managers, UX designers, engineers, compliance, and operations.

The Senior Client Onboarding Specialist will work closely with these teams to define requirements, analyse data, and ensure best-in-class onboarding journeys across multiple regions and regulatory frameworks.

This role requires excellent analytical skills, attention to detail, and proficiency in Jira/Confluence and backlog management.

About You
  • Experience in senior analysis roles within FinTech
  • Strong understanding of Risk, Electronic verification, KYC, AML, and regulatory onboarding requirements
  • Proficiency in documenting workflows, writing user stories, and producing acceptance criteria
  • Analytical skills with experience using BI/data tools
  • Excellent communication and stakeholder management abilities
  • Familiarity with Agile/Scrum delivery environments


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