Customer Relationship Manager

2 weeks ago


Melbourne, Victoria, Australia Denbies Group Full time

Order Processing & Customer Support Specialist Role

About the Opportunity

We are seeking a skilled Order Processing & Customer Support Specialist to join our dynamic team at Denbies Group. In this role, you will be responsible for managing the complete order cycle for retail partners, including DIY retailers, grocery chains, discount stores, and distributors servicing independent grocers.

Key Responsibilities

  • Manage order processing, delivery tracking, and credit processing with high accuracy and efficiency.
  • Ensure seamless communication with customers and retail partners through excellent written and verbal communication skills.
  • Utilize SAP system for precise order entry, maintenance of accurate records, and efficient order processing.
  • Occasionally provide consumer product support to meet customer needs.

Requirements

  • Previous customer service or administration experience.
  • Strong organizational and multitasking skills with high attention to detail and accuracy.
  • Ability to work independently and as part of a team, with high integrity and professionalism.
  • Problem-solving skills with a proactive approach to work and adaptability in a fast-paced environment.

What We Offer

A competitive remuneration package and on-site parking are available for the successful candidate.



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