Customer Relationship Expert

1 week ago

Melbourne, Victoria, Australia Stockland Full time
About the Role

We are seeking a skilled Customer Relations Specialist to join our team in Melbourne, providing exceptional customer service and enhancing Stockland's competitive position.

Key Responsibilities:

  • Cultivating Relationships: Build and maintain strong relationships with customers and stakeholders, delivering outstanding service and advocacy for Stockland.
  • Customer Insight: Continuously improve Stockland's ability to identify customer trends, predict needs, and address barriers to successful partnerships.
  • Feedback Cycle: Manage the customer feedback cycle to determine satisfaction levels and enhance service delivery.
  • Milestone Updates: Coordinate and manage construction and community milestone updates.
  • Scheduling: Schedule, coordinate, and attend customer inspections.
  • Events Management: Coordinate and manage events such as walk-your-lot events and customer information sessions.
  • CRM Maintenance: Maintain and update CRM systems and processes to enhance customer experience and maximise sales opportunities.

About You

  • Customer Focus: Demonstrate experience in building and maintaining customer relationships, preferably in real estate, construction, or development industries.
  • Collaboration: Showcase experience collaborating with key stakeholders to resolve business and customer issues.
  • Attention to Detail: Highlight experience working with complex and sensitive information with an eye for detail.
  • Driver's Licence: Hold a current driver's licence.

The Stockland Proposition

At Stockland, we strive to deliver outcomes that benefit the community at large. We work collaboratively and inclusively, fostering strong relationships. Our diverse portfolio offers numerous opportunities for professional growth and career development.

We value flexibility and work-life balance, offering over 80% of employees informal or formal flexible work arrangements. Stockland prioritises achieving the best outcomes through an inclusive and collaborative culture, reflecting our commitment to diversity and inclusion.

Our employees enjoy competitive remuneration and benefits, including access to lifestyle, health, well-being, and financial services products.

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