Customer Relationship Manager
2 weeks ago
We are seeking a highly skilled Customer Relationship Manager to join our team at NetApp. As a key member of our organization, you will be responsible for owning the relationship between NetApp Keystone and our customers.
Main Responsibilities:- Regularly schedule and attend service review meetings with customers to discuss current issues, provide a single point of escalation, and handle billing inquiries and expansion requests.
- Assist customers with install base data management and lifecycle management reports (EOS and service contract expiry).
- Ensure accurate account documentation and provide monthly best-practice recommendations and tracking for Data ONTAP.
- Analyze case trends and field alerts to identify areas for improvement.
- Provide detailed reporting on storage efficiency, capacity, and other relevant metrics.
- Collaborate with cross-functional teams to plan and execute quarterly upgrades and ensure smooth execution of NetApp Support processes.
- Facilitate Product TechTalks and manage 24/7 Priority 1 cases, as well as escalate Priority 2-4 cases to resolution.
- Fluency in Japanese is required.
- A minimum of 8 years of experience in customer support management or account management roles for a high-tech service business is necessary.
- Prior experience in managing technical issue escalations to resolution and knowledge of the storage market and/or storage solutions is desired.
- High-tech customer subscription billing and invoicing experience, as well as prior customer presentation and reporting experience, are essential.
In this role, you will have the opportunity to work closely with our customers to understand their needs and provide tailored solutions to drive success. If you are a motivated and results-driven professional with excellent communication skills, we encourage you to apply. $120,000 - $150,000 per year.
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Customer Relationship Manager
4 weeks ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Relationship Manager to join our team at Bendigo Bank. As a key member of our branch, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key ResponsibilitiesAssess customer needs and provide tailored financial...
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Customer Relationship Manager
1 month ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout Bendigo BankWe're a community-focused bank that offers every opportunity for growth and development. Our team is passionate about supporting our customers and making a positive impact on our communities.About the RoleAs a Customer Relationship Manager, you'll be responsible for delivering exceptional customer experiences and driving business growth...
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Customer Relationship Manager
1 week ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a skilled Customer Relationship Manager to join our team. As a key member of our branch network, you will play a vital role in delivering exceptional customer experiences and driving business growth.This permanent full-time position offers the opportunity to work across multiple branches, providing genuine variety in your work...
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Customer Relationship Manager
1 day ago
Melbourne, Victoria, Australia carsales Full timeRole Overviewi-motor is seeking a highly skilled Customer Relationship Manager to join our Customer Relationship Management Team for a 6 Month Fixed Term Contract.SalaryThe estimated annual salary for this role is $70,000-$90,000 depending on location and experience.Job DescriptionThis is an exciting opportunity to be the first point of contact for all...
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Customer Relationship Manager
1 day ago
Melbourne, Victoria, Australia Dental Corporation Full timeWe are seeking a highly skilled Customer Relationship Manager to join our team at Dental Corporation. As a key member of our organization, you will be responsible for delivering exceptional service to our corporate partners and stakeholders.Key ResponsibilitiesDeveloping Strong Partnerships: Foster positive relationships with our corporate partners,...
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Customer Relationship Specialist
3 days ago
Melbourne, Victoria, Australia Vestas Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Relationship Advisor to join our dynamic team at Vestas.Job DescriptionThis is an exciting opportunity for you to be part of a company that values customer satisfaction and strives to make a meaningful impact. As a Customer Relationship Advisor, you will play a crucial role in...
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Customer Relationship Expert
2 weeks ago
Melbourne, Victoria, Australia Stockland Full timeAbout the RoleWe are seeking a skilled Customer Relations Specialist to join our team in Melbourne, providing exceptional customer service and enhancing Stockland's competitive position.Key Responsibilities:Cultivating Relationships: Build and maintain strong relationships with customers and stakeholders, delivering outstanding service and advocacy for...
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Melbourne, Victoria, Australia Maersk AS BRANCH Australia Full timeMaersk A/S BRANCH Australia is a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation has redefined the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning,...
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Customer Engagement Associate
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key ResponsibilitiesReporting to the Customer Engagement Centre Team Leader, you will:Demonstrate a superior customer service capability...
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Customer Relationship Specialist
6 days ago
Melbourne, Victoria, Australia kikki.K Full timeWe are seeking a skilled Customer Relationship Specialist to join our dynamic team at kikki.K. This is an exciting opportunity to work in a full-time role with a clear career pathway towards future leadership positions.As a Customer Relationship Specialist, you will play a critical role in identifying and securing sales opportunities in a digital retail...
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Customer Engagement Associate
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJoin our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...
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Customer Engagement Associate
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...
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Maritime Trade Customer Relationship Manager
2 weeks ago
Melbourne, Victoria, Australia Kuehne+Nagel Full timeWe are seeking an experienced and motivated Customer Relationship Manager to join our team in the maritime trade industry.About UsKuehne+Nagel is a leading logistics provider committed to delivering exceptional customer service and driving business growth. Our team of experts works tirelessly to ensure seamless transportation of goods across the globe.The...
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Customer Relationship Manager
2 weeks ago
Melbourne, Victoria, Australia Denbies Group Full timeOrder Processing & Customer Support Specialist RoleAbout the OpportunityWe are seeking a skilled Order Processing & Customer Support Specialist to join our dynamic team at Denbies Group. In this role, you will be responsible for managing the complete order cycle for retail partners, including DIY retailers, grocery chains, discount stores, and distributors...
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Customer Experience Liaison
2 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...
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Customer Relationship Advocate
3 weeks ago
Melbourne, Victoria, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a talented Customer Relationship Consultant to join our Contact Centre team, where you will focus on retention and building rewarding relationships with our customers.As a Customer Relationship Consultant, you will be at the forefront of delivering exceptional customer experiences. Your role is all about building and maintaining...
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Customer Relationship Consultant
3 weeks ago
Melbourne, Victoria, Australia Bank of Queensland Full timeAbout the RoleWe're looking for a Customer Relationship Consultant to join our Contact Centre team, where you'll focus on retention and building rewarding relationships with our customers.Your Key ResponsibilitiesBe a Customer Champion: Engage in meaningful conversations to understand customers' financial goals and provide tailored solutions.Deliver...
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Customer Relations Representative
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeKey ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...
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Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Pegasystems Full timeAbout PegasystemsPegasystems is a leading provider of strategic business applications, empowering organisations to become more efficient, smarter, and customer-centric. Our innovative technology has been recognised by analysts such as Forrester and Gartner.Job DescriptionThe Customer Success Manager - Relationship Builder will be responsible for maintaining...
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Customer Relationship Specialist
4 weeks ago
Melbourne, Victoria, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a skilled Customer Relationship Consultant to join our Contact Centre team. As a Customer Relationship Consultant, you will be responsible for building and maintaining lasting relationships with our customers, helping to retain loyal customers by understanding their individual needs and offering tailored solutions.Your Key...