Customer Relationship Specialist

3 hours ago


Melbourne, Victoria, Australia Vestas Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Relationship Advisor to join our dynamic team at Vestas.

Job Description

This is an exciting opportunity for you to be part of a company that values customer satisfaction and strives to make a meaningful impact. As a Customer Relationship Advisor, you will play a crucial role in delivering exceptional service to our clients by actively engaging with customers, resolving inquiries, and offering personalized solutions to ensure they have a seamless experience with our company.

You will work closely with existing and new customers to develop and maintain relationships, leveraging customer intimacy to ensure renewals of Service contracts. Your ability to communicate effectively, empathize with customers, and manage relationships will be key to your success in this role.

Key Responsibilities
  • Develop and maintain strong relationships with existing and new customers to drive business growth and customer satisfaction.
  • Work collaboratively with cross-functional teams to deliver exceptional customer experiences and achieve business objectives.
  • Identify and capitalize on opportunities to upsell and cross-sell services to existing customers.
  • Manage customer communications to recover and resolve issues efficiently and effectively.
  • Analyze customer needs and preferences to develop tailored solutions that meet their expectations.
Requirements & Qualifications
  • 1-3 years of relevant experience in customer-facing roles.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Bachelor's degree in Business or related field (or equivalent).
Benefits
  • A competitive salary package ranging from $80,000 to $120,000 per annum, depending on location and experience.
  • A comprehensive benefits program, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a leading wind energy solutions provider and contribute to a sustainable future.
  • Ongoing training and development opportunities to enhance your skills and career prospects.


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