Maritime Trade Customer Relationship Manager

1 week ago


Melbourne, Victoria, Australia Kuehne+Nagel Full time

We are seeking an experienced and motivated Customer Relationship Manager to join our team in the maritime trade industry.

About Us

Kuehne+Nagel is a leading logistics provider committed to delivering exceptional customer service and driving business growth. Our team of experts works tirelessly to ensure seamless transportation of goods across the globe.

The Role

This key position plays a crucial role in ensuring customer satisfaction by providing proactive updates, problem-solving, and commercial ownership of customer accounts. The successful candidate will be responsible for:

  • Customer Onboarding: Assist with the onboarding process, ensuring customers are fully integrated into our systems and processes.
  • Commercial Ownership: Drive continuous improvement initiatives with customers, maximizing revenue opportunities and building strong relationships.
  • Quotation Management: Manage quotations, negotiating prices and terms to meet customer needs while maintaining profitability.
  • Operational Relationship Management: Foster close working relationships with internal teams, including sales and operations, to deliver exceptional customer experiences.
  • Reporting and Performance Analysis: Analyze performance data, identifying trends and areas for improvement to drive business growth.
Requirements

To succeed in this role, you will need:

  • Excellent Customer Service Skills: Provide world-class support to customers, both verbally and written.
  • Problem-Solving Ability: Think critically and creatively to resolve complex issues and find innovative solutions.
  • Strong Computer Skills: Proficient in using technology to manage customer data, create reports, and analyze performance metrics.
What We Offer

We provide a dynamic and supportive work environment that offers:

  • Flexible Working Arrangements: Enjoy the flexibility to work from home or at one of our multiple site locations, with options for daily working hours.
  • Continuous Professional Development: Regular career progression discussions, training opportunities, and access to cutting-edge technology.
  • Net Zero Carbon Initiatives: Join our mission to achieve carbon neutrality for sea freight shipments by 2030.
Salary Information

The estimated annual salary for this role is $65,000 - $85,000, commensurate with experience and qualifications.



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