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Customer Experience Representative

2 months ago

Surry Hills, New South Wales, Australia Guzman Y Gomez Full time
{"title": "Customer Experience Representative", "content": "About the Role

We are seeking a highly motivated and enthusiastic Customer Experience Representative to join our team at Guzman y Gomez Mexican Kitchen. As a key member of our Guest Experience team, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.

Key Responsibilities:

  • Provide high-quality guest experiences through effective communication and problem-solving skills
  • Manage and resolve guest enquiries in a timely and professional manner
  • Build and maintain positive relationships with internal and external stakeholders
  • Assist in administrative and general support for the Guest Experience team
  • Assume ownership and manage all aspects of assigned project-based work

Requirements:

  • Excellent command of spoken and written English
  • Strong verbal and written communication skills
  • Flexible and positive attitude to working within a dynamic and constantly evolving work environment
  • A positive, professional team player with a pleasant disposition and a can-do attitude
  • Highly energetic and motivated self-starter, with strong initiative, a solid work ethic, and a keen eye for detail
  • Ability to handle multiple queries simultaneously and meet all deadlines
  • Ability to communicate and articulate in line with GYG's brand message
  • Good planning, organising and problem-solving skills
  • Ability to accurately record information and process enquiries in a timely manner
  • Strong computer/IT acumen

What We Offer:

  • Up to 5 weeks of annual leave each year through our "Love Ya Leave" program
  • Hybrid 4:1 work environment, with your preferred WFH day each week
  • $100/month mobile phone reimbursement
  • 12 weeks paid parental leave
  • Annual bonus scheme
  • Generous long-term incentive plan
  • In-office barista-quality coffee machine
  • GYG gift card, topped up annually, to spend at our 200+ GYG restaurants
  • Access to our exclusive GYG merchandise
", "lang_code": "en-US"}