Workflow Optimization Expert

15 hours ago

Melbourne, Victoria, Australia beBeeSolutions Full time $98,000 - $124,000
Unlock Your Business Potential

We are seeking a skilled Solutions Consultant to join our team. As a key member of our sales force, you will be responsible for evangelizing the value and benefits of our work management platform, Wrike.

Your primary objective will be to support our sales team in complex scoping requirements, presenting the value of Wrike and its professional services offerings, including Solution Deployment Packages. You will create custom demos and solution deployment packages tailored to the specific needs and requirements of clients, showcasing the full potential of Wrike's solutions within their unique business contexts.

  • Key Responsibilities:
  • Evangelize the value and benefits of Wrike products and services, with a focus on workflow optimization and collaboration.
  • Support the sales team with complex scoping requirements, presenting the value of Wrike and Wrike's professional services offerings.
  • Drive end-to-end customer onboarding, including Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements, with a particular emphasis on workflow optimization.
  • Collaborate with internal cross-functional organizations to increase team effectiveness and enhance competitive differentiation in workflow management solutions.
  • Lead individual customer engagements and participate in or lead larger global customer rollouts, with a focus on implementing Wrike's Solution Deployment Packages.
  • Track and maintain accurate client records and key milestones using Wrike, Salesforce, and other systems, ensuring alignment with Wrike's workflow best practices.
  • Manage successful completion of customer engagements while achieving critical success metrics, with a particular focus on time-to-value for implemented workflows.
  • Advocate for the customer and assist in the prioritization of new product features, especially those related to enhancing Wrike's core business workflows.
  • Collaborate with Wrike's Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap for workflow improvements.
  • Ensure smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams, with a focus on long-term workflow adoption and optimization.
  • Mentor junior members of the Wrike team on solution consulting best practices and workflow expertise.

About This Role

This is a fantastic opportunity for a skilled Solutions Consultant to join our team and help us achieve our vision of a world where everyone is free to focus on their most purposeful work, together.

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