IT Process Optimization Professional

11 hours ago

Melbourne, Victoria, Australia beBeeAutomation Full time $100,000 - $120,000
Process Improvement Specialist

Our organization seeks a highly skilled Process Improvement Specialist to define, document, and optimize IT and Security onboarding and offboarding processes. This role will focus on automation, efficiency, and risk reduction.

The ideal candidate will have strong business and process analysis skills, excellent stakeholder engagement and facilitation skills, and a solid understanding of ITIL principles.

Key Responsibilities:

  • Lead workshops and interviews with stakeholders to capture as-is onboarding and offboarding processes from an IT & security perspective.
  • Design and document to-be processes incorporating automation, efficiency improvements, and governance controls.
  • Identify and recommend opportunities for process simplification, automation, and enhanced approval workflows.
  • Collaborate with IT, Security, and other teams to align process changes with compliance and operational requirements.
  • Develop and maintain high-quality process documentation, workflows, and RACI matrices.
  • Support requirements gathering for IDAM initiatives, ensuring integration with onboarding / offboarding processes.
  • Apply ITIL best practices to design sustainable, scalable processes.
  • Ensure process changes are communicated clearly and embedded effectively across relevant teams.
  • Provide input into technical solution evaluations from a process and requirements perspective.
  • Track and report progress against agreed deliverables and timelines.

Requirements:

  • Strong business and process analysis skills with the ability to map and optimize workflows.
  • Excellent stakeholder engagement and facilitation skills, including the ability to work with both technical and non-technical audiences.
  • Strong understanding of ITIL principles and their practical application.
  • Ability to identify and articulate automation opportunities and technology-enabled improvements.
  • Clear and concise written communication skills for process documentation and requirements.
  • Proficiency with process modeling tools (e.g., Visio, Lucidchart, BPMN tools).
  • Demonstrated experience in business/process analysis in IT and/or security environments.
  • Experience working on onboarding and offboarding processes, ideally with exposure to P&C/HR processes.
  • Previous involvement in requirements gathering for technical initiatives such as IDAM, access control, or security systems.
  • Proven track record of delivering process improvements, including automation and workflow optimization.
  • Experience working in ITIL-aligned environments.
  • Prior experience in contractor or project-based roles is advantageous.

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