Service Delivery Director

4 days ago


Eight Mile Plains, Queensland, Australia Multicap Full time
About the Role

We are seeking an experienced Service Delivery Director to join our team at Multicap. This is a full-time position that involves leading service delivery and coordination across our Logan, Ipswich, and Metro Complex Community Access and Supported Independent Living services.

Key Responsibilities
  • Provide guidance to Support Workers in delivering high-quality mental health, disability, and community services.
  • Establish and maintain positive relationships with clients, families, carers, and employers.
  • Manage resources, recruitment, onboarding, and quality management to meet client needs.
  • Sustain a recovery-oriented and strengths-based approach to foster collaboration with stakeholders and community resources.
Requirements
  • A minimum of 2 years' experience in a similar frontline leadership role within the mental health, child protection, or community services sector.
  • Significant experience in delivering high-quality mental health, disability, and/or community services.
  • Knowledge of Complex Care, Restrictive Practices, and Positive Behaviour Support Plans.
  • Demonstrated ability to manage escalating situations and adapt to changing circumstances.
  • Financial literacy and understanding of NDIS funding and processes.
What We Offer
  • A competitive salary of AU$95,000 - AU$110,000 per annum, depending on experience.
  • Ongoing professional development opportunities across the organisation.
  • Access to salary packaging, increasing your take-home pay.
  • Employee discounts at hundreds of retailers.
  • An Employee Assistance Program for support and wellbeing.


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