Service Delivery Leader

1 month ago


Eight Mile Plains, Queensland, Australia Multicap Full time

Opportunity Overview

We are seeking a skilled Service Delivery Leader to join our Multicap team at Logan. As a key member of our leadership team, you will be responsible for managing service delivery and coordination across various services, including Complex Community Access and Supported Independent Living.

Key Responsibilities

  • Provide guidance and support to Support Workers to ensure high-quality service delivery.
  • Foster collaboration with stakeholders and community resources to achieve recovery-oriented outcomes.
  • Develop and implement effective staff management strategies to ensure excellence in service delivery.
  • Manage resourcing, recruitment, onboarding, and quality management to meet client needs.
  • Monitor and improve client satisfaction through effective support and communication.

Requirements

  • Minimum 2 years' experience in a similar frontline leadership role, preferably in mental health, child protection, or community services.
  • Significant experience in delivering high-quality mental health, disability, and/or community services.
  • Knowledge of Complex Care, Restrictive Practices, and Positive Behaviour Support Plans.
  • Demonstrated experience in managing escalating situations and adapting to changing circumstances.
  • Financial literacy, including understanding balance statements, maintaining budgets, and managing costs.
  • Current knowledge of NDIS funding and processes is highly advantageous.

What We Offer

  • Valid open Driver's Licence.
  • Current Working with Children Check (Blue Card) or ability to hold one.
  • Current NDIS Worker Screening Clearance (Yellow Card) or ability to hold one.

Multicap acknowledges the Traditional Custodians of the lands on which we work, live, and play.



  • Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About the RoleWe are seeking a highly skilled Service Delivery Director to join our team at Cocoon Group Services. As a key member of our management team, you will be responsible for leading operational teams and ensuring services reflect customer needs.The ideal candidate will have experience in service management, with a minimum of 3 years' experience in...


  • Eight Mile Plains, Queensland, Australia Multicap Full time

    About the RoleWe are seeking an experienced Service Delivery Manager to lead our team in delivering high-quality mental health, disability and/or community services. This is a full-time position that requires strong leadership skills, excellent communication abilities, and a passion for fostering positive relationships with clients, families, carers, and...


  • Eight Mile Plains, Queensland, Australia Multicap Full time

    About the RoleWe are seeking an experienced Service Delivery Director to join our team at Multicap. This is a full-time position that involves leading service delivery and coordination across our Logan, Ipswich, and Metro Complex Community Access and Supported Independent Living services.Key ResponsibilitiesProvide guidance to Support Workers in delivering...


  • Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Description:We are seeking a highly skilled Service Delivery Operations Manager to lead our operational teams in ensuring services reflect customer needs and deliver agreed quality outcomes. As a key member of our team, you will be responsible for handling client queries, developing strategies for service improvement, leading and educating client...


  • Eight Mile Plains, Queensland, Australia Max Solutions Full time

    Max Solutions, a national organisation delivering employment, health and training services, is seeking a seasoned leader to spearhead its technology environment.Salary: AU$120,000 - AU$180,000 per annumAbout the OpportunityWe are looking for an exceptional Cloud Infrastructure Leader to provide strategic direction, establish a clear vision for infrastructure...


  • Eight Mile Plains, Queensland, Australia Max Solutions Full time

    About the OpportunityMax Solutions is seeking a seasoned Enterprise Infrastructure Leader to drive strategic direction and leadership in our technology environment. This rewarding role offers the opportunity to provide vision, guidance, and expertise to shape the future of our infrastructure services.The successful candidate will be responsible for:Leading a...


  • Eight Mile Plains, Queensland, Australia YMCA Brisbane Full time

    Discover a dynamic opportunity as an Educational Leader at YMCA Brisbane, where you'll play a pivotal role in shaping the educational journey of young minds. With a strong focus on community and belonging, our service prioritizes children's agency and spontaneous, multi-age play in middle childhood.We're seeking a passionate and experienced professional to...


  • Eight Mile Plains, Queensland, Australia Max Solutions Full time

    Service Desk Manager">The role of the Service Desk Manager at Max Solutions in Eight Mile Plains is to oversee daily operations and ensure end-users receive high-quality assistance with exceptional customer service.We are seeking a professional with extensive knowledge of ITIL methodology, experience implementing change, and a strong understanding of best...


  • Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleWe are seeking an experienced Senior Compliance and Risk Management Leader to lead our compliance and regulatory affairs function. This is a critical role where you will work closely with senior leaders, obligation owners, and regulatory stakeholders to shape and drive compliance practices that deliver better outcomes for members and the...


  • Eight Mile Plains, Queensland, Australia Multicap Full time

    Company OverviewMulticap Group and its entities are leaders in disability support and mental health services, providing individualised support, experiences, and opportunities for thousands of customers and clients across Queensland, northern New South Wales, and Victoria.


  • Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About UsCocoon SDA Care is a fast-growing, innovative organisation with an exciting opportunity for a Community Engagement and Growth Leader. We aim to deliver exceptional participant experiences.Job OverviewThis role involves being the first point of contact, assisting with transition planning, engaging with local community organisations, government bodies,...


  • Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    As a leading electrical contractor in the nation, Stowe Australia has been providing exceptional service to its valued clients for over 114 years.The company is currently seeking a highly skilled and experienced Client Services Administrator to join their Eight Mile Plains office. This full-time opportunity offers a competitive remuneration package,...


  • Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Automotive Technology Innovation Leader to play a pivotal role in shaping the future of automotive technology integration, training, and development within our Assistance Automotive Services and Solar division.This is an excellent opportunity for an individual with a proven track record in...


  • Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Cocoon Group Services is a dynamic and innovative organisation that prioritises exceptional participant experiences. We are seeking an experienced leader to drive growth and business development in our community engagement role.About the RoleAs a Disability Services Manager - Community Engagement, you will be the primary point of contact for transition...


  • Eight Mile Plains, Queensland, Australia Talentpath Full time

    About RACQ">RACQ is one of Queensland's most iconic organisations, dedicated to providing exceptional service to its 1.7 million members.">Job Summary">We are seeking a passionate and dedicated customer experience professional to join our Member Engagement Contact Centre team in a Permanent Part Time capacity.">Key Responsibilities:">">Deliver exceptional...


  • Eight Mile Plains, Queensland, Australia Max Solutions Full time

    About MAXMAX Solutions is a national leader in delivering employment, health and training services. We drive innovation to achieve outcomes that benefit the community.We are focused on improving performance and results through technology. Our team is passionate about giving every person a chance to succeed.The OpportunityThis is a leadership role that will...


  • Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    Stowe Australia, the largest privately owned electrical contractor in the nation, has a rich history spanning over 114 years of dedicated service to its valued clients.An exciting opportunity is available for a full-time Client Services Coordinator at our Eight Mile Plains office. As a Stowe employee, you can enjoy the benefits of 13 RDOs per year, profit...


  • Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Company OverviewCocoon Group Services is a leading provider of care and support services, dedicated to delivering high-quality solutions that make a real difference in people's lives. We're passionate about empowering individuals to live their best lives, and we're committed to building a team that shares our values.SalaryThe salary for this role is $85,000...


  • Eight Mile Plains, Queensland, Australia People2People Full time

    About the RoleWe are seeking a highly organized and adaptable individual to join our team as a Reception and Administrative Support Coordinator.Key ResponsibilitiesManage the reception area, ensuring a professional and welcoming environment for visitors and employees alike.Meet and greet visitors, coordinating site access as needed.Provide administrative...


  • Eight Mile Plains, Queensland, Australia Max Solutions Full time

    Job Title: Senior IT Infrastructure StrategistAbout the Opportunity:We are seeking a highly skilled Senior IT Infrastructure Strategist to join our team at Max Solutions. As a key member of our technology environment, you will play a pivotal role in shaping our infrastructure services and leading a skilled team to success.Key Responsibilities:Provide...