Enterprise Crisis Management Strategist
1 week ago
At ANZ, we're shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.
We're committed to building a workplace that reflects the diversity of the communities we serve. This includes embracing different backgrounds, perspectives and life experiences of our people.
The RoleThis is an exciting opportunity to lead crisis management efforts at ANZ. As Enterprise Crisis Management Strategist, you'll be responsible for ensuring our preparedness and resilience in the face of unexpected events and emergencies.
You'll collaborate with cross-functional teams to develop and refine crisis management plans, conduct risk assessments, and lead proactive crisis preparedness efforts.
Your Day-to-Day- Developing and Implementing Crisis Management Plans: Collaborate with teams to ensure development and refinement of crisis management plans that encompass various scenarios and potential risks. Coordinate with relevant stakeholders to ensure plans are comprehensive and actionable.
- Leading Proactive Crisis Preparedness Efforts: Conduct risk assessments to identify potential threats and vulnerabilities, which in turn identify requirements for plans and training. Develop, implement, and manage internal stakeholder communication strategies to maintain transparency and manage expectations during crises.
- Conducting Training and Simulation Exercises: Organise and facilitate regular training sessions and simulations to raise awareness and prepare stakeholders/staff for crisis scenarios. Review performance during exercises and identify areas for improvement in crisis response.
- Managing Incident Response: Develop, implement, and manage processes for immediate response to incidents, ensuring swift and effective response. Act decisively as the primary point of contact during crises, providing clear facilitation and guidance. Coordinate with internal stakeholders and external partners to coordinate resources and manage response efforts effectively.
- Post-Crisis Evaluation and Improvement: Participate in Post-Crisis reviews to assess response effectiveness. Identify lessons learned and recommend improvements to crisis management plans and procedures. Implement improvements based on lessons learned and feedback.
To succeed in this role, you'll need:
- Demonstrated experience in crisis management, emergency response, or a related field, at an Enterprise level with a minimum of 3 years' experience.
- Relevant professional certifications or qualifications in business continuity management, risk management, emergency management or related field are desirable.
- Proven experience developing and implementing risk assessment and mitigation strategies.
- Effective understanding of the financial services industry, relevant regulators (e.g., ASIC, APRA, AUSTRAC), and current and proposed financial services regulatory and legislative requirements.
- Strong leadership skills, capable of making critical decisions under pressure and guiding teams through complex and challenging situations.
- Exceptional communication abilities, both written and verbal, with the capacity to interact confidently and convey information clearly and effectively with diverse stakeholders at all levels.
- Successful track record of internal and external senior stakeholder engagement skills.
- Experience in delivering training or exercising small groups of people from cross-functional areas.
- Analytical mindset with excellent problem-solving abilities to anticipate potential issues and devise proactive solutions.
- Flexibility and adaptability to manage evolving situations, changing priorities and remain calm under pressure.
As Enterprise Crisis Management Strategist, you'll be part of an organisation where your skills and experience will make a real impact. You'll have the resources, opportunities, and support you need to take the next big step in your career.
We offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ. Plus, you'll have flexible working arrangements to suit your needs.
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