Complaint Resolution Specialist

3 days ago

Canberra, ACT, Australia beBeeComplaint Full time $80,000 - $100,000

Job Opportunity: Complaint Resolution Specialist

We are seeking a highly skilled Complaint Resolution Specialist to join our team. This is a critical role that involves effective communication with stakeholders, accurate recording of complaint details, and assessment of resolutions.

The selected candidate will be working on a full-time basis in multiple locations. The initial contract term is 12 months.

Key Responsibilities:

  • Establish strong relationships with the public and agencies through verbal and written communication.
  • Accurately capture and assess complaint information to determine jurisdiction and resolution.
  • Identify urgent and sensitive complaints, escalating them as needed.
  • Work collaboratively with colleagues, contributing to corporate activities, training, and mentoring initiatives.

Required Skills and Qualifications:

  • Demonstrated experience in communicating effectively with diverse groups, including individuals with disabilities and those from culturally diverse backgrounds.
  • Excellent research skills.
  • Ability to de-escalate challenging situations while finding mutually beneficial solutions.
  • Sound judgment in making discretionary decisions.
  • Commitment to maintaining professionalism and impartiality throughout all interactions.

Work Culture and Benefits:

Our organization values open communication and provides a range of benefits to support staff well-being and career development.

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