Expert Complaints Resolutions Specialist

1 week ago


Canberra, ACT, Australia beBeeGovernment Full time $90,000 - $115,000
Complaints Resolution Specialist

The role involves strategic leadership for high-quality complaints handling, ensuring consistent systems and processes to achieve positive outcomes.

This position requires a reliable individual who can work independently as well as part of a small team, maintaining discretion and integrity while dealing with sensitive information.

  • Provide administrative support in resolving complaints about CSD, where required.
  • Contribute to the development of strategic policy initiatives aimed at quality improvement.
  • Support the Complaints Management Committee (CMC) with secretariat duties.

The successful applicant will assist with data collection and reporting, helping maintain RAQ's register of internal complaints. This role demands experience in government investigations and human services delivery, along with relevant qualifications or training.

Eligibility/Other Requirements:
  • Educational, suitability, and professional qualification checks may be conducted prior to employment.
  • Desirable experience includes:
    • Experience in administrative government investigations into compliance with service standards.
    • Experience in delivering human services.
    • Qualifications and training in counselling, mediation, or conflict resolution.


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