Complaints Resolution Specialist

1 week ago


Canberra, ACT, Australia beBeeCaseManager Full time $90,000 - $120,000

Objective: Uphold community standards and promote responsible advertising.

We're seeking an experienced professional to manage end-to-end advertising complaints with fairness and consistency.

Key Responsibilities:
  • Manage advertising complaints from start to finish
  • Optimise complaints handling procedures in alignment with policies and regulations
  • Apply and interpret the advertising codes accurately and consistently

The ideal candidate will possess sound judgment, demonstrated ability to handle complex issues, and experience in complaints handling and/or case management. Strong communication skills, leadership capabilities, and attention to detail are essential.

We offer a collaborative team environment, opportunities to work with diverse stakeholders, and access to training and professional development activities.

Requirements:
  • Sound judgment and decision-making skills
  • Demonstrated ability to manage complex issues
  • Experience in complaints handling and/or case management
  • Strong verbal and written communication skills
  • Leadership capabilities and attention to detail
What We Offer:

A collaborative and values-driven team environment

Opportunities to work with diverse stakeholders

Access to training and professional development activities



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