Complaint Resolution Specialist

2 weeks ago

Canberra, ACT, Australia beBeeCaseManager Full time $80,000 - $100,000
Job Overview

The Case Manager position is a key role in ensuring the fair and consistent handling of advertising complaints.

As a Case Manager, you will play a vital part in our team's efforts to uphold community standards and promote responsible advertising.

">

Key Responsibilities:

  • Manage advertising complaints from start to finish
  • Develop and enhance complaint handling procedures to ensure efficiency and effectiveness
  • Apply and interpret advertising codes with fairness and consistency
  • Provide administrative support to the Community Panel
  • Write clear and accurate case reports that provide insight into advertising issues
  • Collaborate with internal and external stakeholders to address concerns and resolve issues
  • Supervise and mentor the Case Officer to ensure they have the skills and knowledge needed to succeed

You will work in a collaborative environment with opportunities for growth and development. If you possess sound judgment, experience in complaint handling, and strong communication skills, we encourage you to apply.

Benefits

Our organization offers a supportive and dynamic work environment that fosters teamwork and professional growth.

As a Case Manager, you will have the opportunity to develop your skills and knowledge in complaint handling, conflict resolution, and effective communication.

We value diversity and inclusion and strive to create an environment where everyone feels valued and respected.

  • Complaint Resolution Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeComplaint Full time $80,000 - $100,000

    Job Opportunity: Complaint Resolution SpecialistWe are seeking a highly skilled Complaint Resolution Specialist to join our team. This is a critical role that involves effective communication with stakeholders, accurate recording of complaint details, and assessment of resolutions.The selected candidate will be working on a full-time basis in multiple...

  • Complaints Resolution Specialist

    1 week ago

    Canberra, ACT, Australia beBeeSpecialist Full time $75,500 - $115,100

    Complaints Resolution SpecialistThis role is a critical part of our team's success, requiring experienced professionals who can thrive in a fast-paced environment and make a real difference in the lives of others.About the PositionWe are seeking a skilled Complaints Resolution Specialist to assess and monitor complaints and other regulatory intelligence,...

  • Complaint Resolution Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeResolution Full time $90,000 - $120,000

    Job Description:">The role of the Complaint Resolution Specialist is to ensure that advertising complaints are handled in a fair, consistent and effective manner.The incumbent will be responsible for managing advertising complaints from receipt to resolution, ensuring that all relevant procedures are followed and that the necessary reports and statistics are...

  • Expert Complaints Resolutions Specialist

    1 week ago

    Canberra, ACT, Australia beBeeGovernment Full time $90,000 - $115,000

    Complaints Resolution SpecialistThe role involves strategic leadership for high-quality complaints handling, ensuring consistent systems and processes to achieve positive outcomes.This position requires a reliable individual who can work independently as well as part of a small team, maintaining discretion and integrity while dealing with sensitive...

  • Senior Coordinator, Complaint Resolution

    2 weeks ago

    Canberra, ACT, Australia beBeeComplaint Full time $114,976 - $146,720

    Job SummaryThe Complaints Management Coordination team oversees the establishment of a coordinated complaints management model. They lead and coordinate comprehensive reviews, implementing recommendations to improve complaint processes.Responsibilities:Leading the coordination of responses to complex, multi-faceted complaintsPreparing reports on complaints...

  • Conflict Resolution Specialist

    1 week ago

    Canberra, ACT, Australia beBeeConflict Full time $80,000 - $93,000

    Job Title: Conflict Resolution SpecialistWe are seeking highly skilled professionals who can handle complex customer complaints effectively. As a key member of our team, you will be responsible for managing escalated customer care enquiries and formal complaints across various schemes.You will use your analytical skills to understand the root causes of...

  • Complaints Manager

    1 week ago

    Canberra, ACT, Australia beBeeComplaints Full time $94,299 - $124,999

    Senior Complaints OfficerThe Aged Care Quality and Safety Commission is seeking a Senior Complaints Officer to join our Intake and Complaints Resolution Group (ICRG). As a key member of the team, you will be responsible for resolving complaints in a timely and effective manner, ensuring positive outcomes for older people receiving aged care.You will work...

  • Compliance Resolution Lead

    2 weeks ago

    Canberra, ACT, Australia beBeeCompliance Full time $134,935 - $164,775

    Job Title: Compliance Resolution LeadThe Complaints Management Coordination team is responsible for developing and implementing a comprehensive complaints management strategy across the organization.The team collaborates with various business units to enhance the way complaints are managed, streamline processes, improve resolution rates, and ensure...

  • Chief Dispute Resolution Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeComplaint Full time $120,000 - $180,000

    Job Summary">The Complaints Management Coordination team leads a coordinated approach to improving complaint processes, resolution and timeliness. This involves collaborating with various business areas to ensure continuous improvement across the organisation.">About the Role">The Assistant Director works closely with senior executives to implement...

  • EL1 Assistant Director, Complaints Management Coordination

    2 weeks ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    The Complaints Management Coordination team is tasked with establishing and leading a coordinated complaints management model at Comcare. The team oversees and coordinates the implementation of comprehensive complaints management review recommendations. The team collaborates with diverse business areas to improve the way complaints are managed at Comcare and...